NOC Software Support Engineer – Hybrid

Symbotic

Andover (MA)

Hybrid

USD 80,000 - 117,000

Full time

11 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

PTO

Job summary

Symbotic is seeking a Software Support Engineer for its 24/7 NOC presence in Massachusetts. You will monitor, troubleshoot, and maintain automation systems at customer sites, serving as the bridge between on-site operations and engineering and supporting rapid incident resolution.

The role requires strong Linux/Python skills, incident response experience, and dashboard know‑how with Tableau/Power BI. Two on-site days per week with remote work are available, reflecting a hybrid schedule and

Qualifications

Bachelor’s degree in a technical field or equivalent experience.
2+ years in technical support, NOC, or similar operational environment.
Strong troubleshooting and analytical skills in fast-paced settings.
Experience with incident response, escalation, root cause analysis, and documentation.
Familiarity with automation, controls, or material handling systems.
Proficient in Linux/Unix and Python scripting.
Experience with dashboards/tools like Tableau/Power BI.
Ability to communicate across Software, Hardware, Systems, Ops, Eng.
Willingness to participate in a 24/7 on-call rotation.
Hybrid schedule: 2 days on-site in MA and 2 days remote.

Responsibilities

Serve as technical escalation point for live site operations.
Support incident response activities, triage, escalation, mitigation, and communications.
Partner with Software, Hardware, Systems, Controls, and Operations teams to resolve issues.
Monitor system performance, respond to alerts, maintain high availability.
Document incidents, resolutions, and root cause findings for improvement.
Identify recurring issues and work with engineering to reduce them.
Support system, software, and network updates with validation.
Analyze data to identify trends and improve visibility.
Develop dashboards, reports, runbooks, and training materials.
Create scripts or tools to streamline triage and response.
Share knowledge and support onboarding through documentation.
Participate in a 10x7 operational support model.
Work on-site in MA to support troubleshooting and readiness.