Hybrid IT Support & NOC Analyst

Corserva; Trumbull (CT); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Corserva, a leading U.S.-based IT managed services provider, seeks a proactive IT Support & Network Operations Analyst to join our hybrid team. You will handle service desk tasks and NOC responsibilities, diagnosing hardware, software, and network issues while delivering excellent client service.

The role emphasizes imaging, patch management, disaster recovery, and collaboration with cross-functional teams to maintain secure, reliable IT infrastructure for enterprise clients.

Qualifications

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–3 years of experience in IT support, network operations, or a related role.
• Familiarity with ticketing systems and incident management processes.
• Strong troubleshooting and communication skills.

Responsibilities

• Serve as the first point of contact for clients via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues promptly.
• Document all interactions and resolutions in the ticketing system.
• Monitor network systems and respond to alerts using NOC tools.
• Create and maintain standardized system images for deployment across devices.

Skills

Networking basics

IT support

Customer service

Communication skills

Windows & Linux

Education

Associate’s or Bachelor’s degree in CS/IT

Tools

SolarWinds

Nagios

Zabbix

Windows Deployment Services

MDT

Clonezilla

VPN

Job description

Corserva, a leading U.S.-based IT managed services provider, seeks a proactive IT Support & Network Operations Analyst to join our hybrid team. You will handle service desk tasks and NOC responsibilities, diagnosing hardware, software, and network issues while delivering excellent client service.

The role emphasizes imaging, patch management, disaster recovery, and collaboration with cross-functional teams to maintain secure, reliable IT infrastructure for enterprise clients.