NOC Lead - 24/7 Incident Response & Runbooks (Remote)

STN Incorporated; United States; Remote; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

STN Incorporated is seeking a NOC Engineer / NOC Lead to operate its 24/7 monitoring for GPU One infrastructure. You triage alerts, run runbooks, and coordinate with on-call specialists to protect customer SLAs.

This remote US role requires handling incidents, updating stakeholders, and guiding incident response across nights, weekends, and holidays.

Candidates should have 3+ years in NOC/SOC, strong Linux basics, and experience with Datadog, Prometheus, Grafana, and PagerDuty.

Qualifikationen

• 3+ years in a NOC, SOC, or IT operations function.
• Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty).
• Strong Linux and basic networking fundamentals.
• Excellent written and verbal communication, particularly under pressure.
• Willingness and ability to work rotating shifts including overnight coverage.

Aufgaben

• Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis.
• Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed.
• Execute documented runbooks for common platform, network, and hardware issues.
• Manage the incident lifecycle including initial customer notification and status updates.
• Coordinate planned maintenance windows and change windows with internal teams and customers.
• Update status pages and customer-facing communications during incidents.
• Maintain shift handoff documentation and active-incident logs.
• Support ticket queue handling including Tier 1 ticket resolution.
• Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks.
• Work rotating shifts including nights, weekends, and holidays.

Kenntnisse

NOC/SOC/IT operations

Linux fundamentals

Networking fundamentals

Communication under pressure

Shifts and on-call coverage

Tools

Datadog

Prometheus

Grafana

PagerDuty

Jobbeschreibung

STN Incorporated is seeking a NOC Engineer / NOC Lead to operate its 24/7 monitoring for GPU One infrastructure. You triage alerts, run runbooks, and coordinate with on-call specialists to protect customer SLAs.

This remote US role requires handling incidents, updating stakeholders, and guiding incident response across nights, weekends, and holidays.

Candidates should have 3+ years in NOC/SOC, strong Linux basics, and experience with Datadog, Prometheus, Grafana, and PagerDuty.