Hybrid NOC Engineer: Automation, Security & MSP Expertise

Intelice Solutions; Frederick (MD); Ibrido; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work schedule

On-site in Frederick & Tysons Corner

Professional development opportunities

Descrizione del lavoro

Intelice Solutions is seeking a proactive Network Operations Center (NOC) Engineer for an in-person role in Frederick, MD and Tysons Corner, VA with a 3-2 hybrid schedule. You will monitor, maintain, automate, and optimize client infrastructure while collaborating with Service Desk, SOC, Projects, and Engineering teams.

The ideal candidate has 2+ years in network/infrastructure support, strong TCP/IP, Windows, and M365 knowledge, proficiency with RMM tools, and excellent communication.

Competenze

• 2+ years of experience supporting network, infrastructure, or managed IT environments.
• Strong understanding of TCP/IP networking, DNS, DHCP, VPN, routing, and wireless.
• Experience troubleshooting Windows OS, Windows Server, and Microsoft 365 services.
• Familiarity with RMM platforms, ticketing systems, and documentation tools.
• Excellent written and verbal communication, and ability to manage multiple priorities.
• Willingness to participate in on-call rotations.

Mansioni

• Proactively monitor client environments across networks, servers, cloud services, endpoints, apps, and security platforms.
• Identify, investigate, and remediate performance, availability, and capacity issues.
• Validate health of backup and disaster recovery processes.
• Respond to alerts and tune automation to reduce alert fatigue.
• Investigate incidents within SLAs and coordinate with teams and clients.
• Document corrective actions and contribute to post-incident reviews.
• Assist with deployment, configuration, patching, and lifecycle management of infrastructure components.
• Perform routine maintenance, firmware upgrades, and security updates.

Conoscenze

Analytical thinking

Communication skills

On-call readiness

Customer-focused

Multi-tasking

Proactive mindset

Strumenti

ConnectWise Automate

Liongard

ImmyBot

PowerShell

Azure

Intune

VMware/Hyper-V

Meraki/Forti/SonicWall

Descrizione del lavoro

Intelice Solutions is seeking a proactive Network Operations Center (NOC) Engineer for an in-person role in Frederick, MD and Tysons Corner, VA with a 3-2 hybrid schedule. You will monitor, maintain, automate, and optimize client infrastructure while collaborating with Service Desk, SOC, Projects, and Engineering teams.

The ideal candidate has 2+ years in network/infrastructure support, strong TCP/IP, Windows, and M365 knowledge, proficiency with RMM tools, and excellent communication.