NOC Operations Technician II - 24/7 Critical Networks

SBA Network Services; Jacksonville (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

SBA Communications in Jacksonville, FL is seeking a Network Operations Center Technician II to monitor networks and facilities in a 24x7 operations center. You will handle incident management, basic troubleshooting, and communicate updates to stakeholders.

Ideal candidates have 0–2 years in technical support, strong MS Office skills, and a HS diploma (Associate degree preferred). Remote relocation may be required during emergencies.

Qualifications

• 0–2 years in a technical support role in a Helpdesk or NOC.
• Demonstrated knowledge of Microsoft Office Suite.
• HS Diploma or GED; an Associate degree is preferred.

Responsibilities

• Monitor networks, facilities, and lighting control systems in a 24x7 NOC.
• Provide basic troubleshooting and generate/manage trouble tickets.
• Support NOC phone calls and provide status updates to stakeholders.
• Communicate clearly with tenants, FAA, FCC, SBA team members.
• Monitor security, switches, firewalls, and circuits for Internet access.
• Coordinate with team to ensure 24x7 NOCC coverage.

Skills

Bilingual English/Spanish/Portuguese

Technical support

Customer service

Problem solving

Education

HS Diploma/GED

Associates Degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

SBA Communications in Jacksonville, FL is seeking a Network Operations Center Technician II to monitor networks and facilities in a 24x7 operations center. You will handle incident management, basic troubleshooting, and communicate updates to stakeholders.

Ideal candidates have 0–2 years in technical support, strong MS Office skills, and a HS diploma (Associate degree preferred). Remote relocation may be required during emergencies.