NOCC Lead: 24/7 Network Operations & Escalation

SBA Communications Corporation; Boca Raton (FL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401(k) retirement savings with company

Equity opportunities

Medical, dental, and vision insurance

Paid parental leave

Flexible remote workdays

Job summary

SBA Communications Corporation in Boca Raton seeks a Lead Network Operations Control Center Technician to oversee NOCC operations, coordinate fault monitoring, and provide expert escalation across WAN/LAN, DAS, and building subsystems.

You will mentor technicians, ensure timely incident management, generate reports, and collaborate with network engineers and providers to maintain 24/7 uptime.

Qualifications

• Trilingual in English/Spanish/Portuguese preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Provide technical guidance to NOCC technicians for fault monitoring, troubleshooting, and incident management.
• Serve as technical escalation support to the NOC and ensure timely customer status updates.
• Coordinate cross-team troubleshooting with network engineers, system admins, and customer organizations.
• Escalate outages with telecom providers when SLAs are not met.
• Deliver technical training for new employees and support a smooth 90-day onboarding.

Job description

SBA Communications Corporation in Boca Raton seeks a Lead Network Operations Control Center Technician to oversee NOCC operations, coordinate fault monitoring, and provide expert escalation across WAN/LAN, DAS, and building subsystems.

You will mentor technicians, ensure timely incident management, generate reports, and collaborate with network engineers and providers to maintain 24/7 uptime.