Network Operations Control Center Technician II

SBA Network Services; Jacksonville (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

SBA Communications in Jacksonville, FL is seeking a Network Operations Center Technician II to monitor networks and facilities in a 24x7 operations center. You will handle incident management, basic troubleshooting, and communicate updates to stakeholders.

Ideal candidates have 0–2 years in technical support, strong MS Office skills, and a HS diploma (Associate degree preferred). Remote relocation may be required during emergencies.

Qualifications

• 0–2 years in a technical support role in a Helpdesk or NOC.
• Demonstrated knowledge of Microsoft Office Suite.
• HS Diploma or GED; an Associate degree is preferred.

Responsibilities

• Monitor networks, facilities, and lighting control systems in a 24x7 NOC.
• Provide basic troubleshooting and generate/manage trouble tickets.
• Support NOC phone calls and provide status updates to stakeholders.
• Communicate clearly with tenants, FAA, FCC, SBA team members.
• Monitor security, switches, firewalls, and circuits for Internet access.
• Coordinate with team to ensure 24x7 NOCC coverage.

Skills

Bilingual English/Spanish/Portuguese

Technical support

Customer service

Problem solving

Education

HS Diploma/GED

Associates Degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company , our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes -the essential infrastructure that keeps our world connected.

We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus , where every team member matters, and we collaborate passionately to support our customers' objectives.

We believe in shared success. At SBA, we invite every team member to think like an owner.

In addition to a competitive salary range, we offer a comprehensive benefits package to support your health, financial security, and overall well-being.

This includes:

• Financial Wellbeing
  • 401(k) retirement savings plan with a company match of a percentage of employee contributions and profit sharing, where applicable
• Equity opportunities, including participation in company equity stock plans, where applicable
• Health and Mental Wellbeing
  • Medical, dental, and vision insurance with employer contributions toward coverage
  • Paid parental leave and company-paid life insurance and short-term and long-term disability (STD/LTD), where eligible
  • Wellness programs and resources, including an employee assistance program and well-being initiatives
• Personal Growth & Balance
  • Paid time off and company-paid holidays
  • Flexible work arrangements, including an allotment of remote workdays per year, depending on the role
  • Education assistance and professional development and certification or licensing support, where eligible
  • Performance-based bonus or incentive compensation, which may be available depending on the role

Benefit offerings are subject to plan terms, eligibility requirements, and applicable law, and may vary based on factors such as employment status, job classification, work location, and scheduled hours. Certain benefits may not be available to part-time employees or employees working fewer than 30 hours per week. The company reserves the right to modify or terminate benefit plans at any time, consistent with applicable law.

Your Next Career Opportunity

Network Operations Control Center Technician II

The primary function of this position is to monitor, conduct incident management, and support multiple networks and facilities sub-systems in a 24X7 operations center. This position is responsible for supporting a wide range of network types (Tower Lighting, Microwave, DAS, and Wired WAN/LAN) and in-building facilities sub-systems (Environmental Controls, Access Systems, UPS and Generators, etc.).

What You Will Do - Primary Responsibilities

• Monitor and manage networks, facilities, and lighting control systems.
• Provide basic troubleshooting, trouble ticket generation and management.
• Support NOC phone and provide customer status updates as needed.
• Exercise tact and diplomacy when processing incoming and outgoing telephone calls from tenants, FAA, FCC, SBA team members and complaints from the general public.
• Monitor physical security systems and site access control.
• Monitor network switches, firewalls, and circuits providing internet access circuits to tenants.
• Monitor facilities sub-systems including, but not limited to HVAC, power, and access controls.
• Monitor tower lights using proprietary software programs and process incoming alarms. File, extend and cancel NOTAMS in compliance with FAA Specifications.
• Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.
• Communicate clearly via email, trouble-ticket items and other required notices to RSM, Area Operations Director, or Facilities Director and other required parties in a timely manner.
• Must have the flexibility to relocate for up to a week to run the NOCC from a remote location during emergency situations.
• Read and respond to personal and NOCC email in a timely manner.
• Perform miscellaneous office clerical duties to maintain NOCC reports and files.
• Work cooperatively in a team environment by interfacing effectively with coworkers, supervisor and customers.
• Able to work overtime, daily and weekends, as required to ensure NOCC is manned 24 X 7.
• Other projects and duties as assigned.

What You'll Need - Qualifications & Requirements

• Trilingual in English/Spanish/Portuguese preferred
• H.S. Diploma/GED Associates Degree preferred; and 0-2 years in a technical support role in a Helpdesk or NOC.
• Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.