Onsite NOC Communications Specialist (1st Shift)

S R International Inc; Harrisburg (Dauphin County); On-site; USD 42,000 - 64,000; Full time

Job summary

S R INTERNATIONAL INC is seeking an experienced End-user Support professional to handle inbound calls on network issues and manage ServiceNow tickets for Commonwealth staff. You will work with NOC Tier 2 engineers and third-party providers to restore services quickly, update knowledgebase, and assist in disaster recovery.

On-site presence at the Commonwealth Technology Center in Harrisburg is required. The role emphasizes strong communication skills, the ability to troubleshoot end-user issues,

Qualifications

• Experience with incident management and ticketing systems.
• Able to support end-users with varying IT skills.
• Excellent written and spoken communication.
• On-site availability at Hbg PA location.

Responsibilities

• Answer inbound calls on network issues.
• Create and escalate ServiceNow tickets.
• Monitor networks using SolarWinds and Squared Up.
• Escalate after-hours incidents as needed.
• Maintain knowledgebase and assist disaster recovery tasks.

Skills

Communication

Phone etiquette

End-user support

Incident management

Ticketing

Documentation

Tools

ServiceNow

SolarWinds

Squared Up

Job description

S R INTERNATIONAL INC is seeking an experienced End-user Support professional to handle inbound calls on network issues and manage ServiceNow tickets for Commonwealth staff. You will work with NOC Tier 2 engineers and third-party providers to restore services quickly, update knowledgebase, and assist in disaster recovery.

On-site presence at the Commonwealth Technology Center in Harrisburg is required. The role emphasizes strong communication skills, the ability to troubleshoot end-user issues,