NOC Communications Specialist - After-Hours Support

HonorVet Technologies; Harrisburg (Dauphin County); On-site; USD 52,000 - 68,000; Full time

Job summary

HonorVet Technologies is seeking a NOC Communications Specialist to provide after-hours network support in Harrisburg, PA. The role involves handling end-user issues, creating and escalating ServiceNow tickets, and coordinating with engineers and vendors to restore services.

Responsibilities include incident monitoring, communication of outages, and maintaining knowledgebase documentation. Candidates should excel in customer service, adapt to shift-based coverage, and work onsite as required.

Qualifications

• Excellent written and spoken communication.
• Able to support end-users with varying IT skillsets.
• Follow documented procedures and knowledgebase guidance.
• Experience with incident management and ticketing systems.

Responsibilities

• Provide first-line network support during after-hours and weekend coverage.
• Create and escalate ServiceNow trouble tickets to engineers and vendors.
• Monitor client networks and assets using established tools.
• Communicate status updates and outages using approved templates.
• Collaborate with IT staff, vendors, and service providers.

Skills

Communication skills

Customer service

Incident management

ServiceNow

Network monitoring

After-hours support

Tools

SolarWinds

Squared Up

Job description

HonorVet Technologies is seeking a NOC Communications Specialist to provide after-hours network support in Harrisburg, PA. The role involves handling end-user issues, creating and escalating ServiceNow tickets, and coordinating with engineers and vendors to restore services.

Responsibilities include incident monitoring, communication of outages, and maintaining knowledgebase documentation. Candidates should excel in customer service, adapt to shift-based coverage, and work onsite as required.