Junior NOC Analyst: Incident & Network Troubleshooter

Empower AI; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Empower AI in Reston, VA is seeking a Central Incident & Network Triage Specialist to serve as the primary POC for incident coordination and end-user support. You will document in ServiceNow and coordinate with vendors to resolve issues affecting IT services.

Qualified candidates have 0–5 years of experience in end-user support, ITILv4 certification, and the ability to obtain Public Trust clearance. Proficiency with LAN/MAN/WAN and BAS troubleshooting is expected.

Qualifications

• 0–5 years experience in end-user IT support.
• Documentation of incidents in ServiceNow.
• Ability to obtain Public Trust clearance; ITILv4 certified.

Responsibilities

• Document in ServiceNow; coordinate with vendors.
• Troubleshoot LAN/MAN/WAN and BAS.

Skills

End user support

Incident triage

Documentation

Education

Public Trust clearance or ability

ITILv4 certification

Tools

ServiceNow

Job description

Empower AI in Reston, VA is seeking a Central Incident & Network Triage Specialist to serve as the primary POC for incident coordination and end-user support. You will document in ServiceNow and coordinate with vendors to resolve issues affecting IT services.

Qualified candidates have 0–5 years of experience in end-user support, ITILv4 certification, and the ability to obtain Public Trust clearance. Proficiency with LAN/MAN/WAN and BAS troubleshooting is expected.