Network Operations Analyst — Incident & Outage Support

TheCorporate; Fairfield (CA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading technology company in California is seeking an IT - Network Operations Analyst, Associate to monitor network devices and ensure timely incident management. The successful candidate will manage alarms and alerts and possess a strong foundation in network protocols. Qualifications include a high school diploma and an interest in telecommunications or network operations. This hybrid role requires available shifts to meet business needs.

Qualifications

• HS Diploma or equivalent work experience.
• AA in Information Technology or related field or equivalent work experience desired.
• Basic knowledge of network protocols, software applications, or operating support systems desired.
• 1 year experience in telecommunication, internet, or network operation center environments desired.
• Previous experience working in ticket management systems/applications desired.

Responsibilities

• Monitor network devices, interfaces and applications.
• Create and track incident tickets and change requests.
• Issue initial outage notification communications.
• Isolate and correlate customer issues identified with alarms.
• Manage alarms and alerts received from monitoring programs.

Skills

network

operations

tcp

devices

Education

HS Diploma or equivalent

AA in Information Technology or related field

Job description

A leading technology company in California is seeking an IT - Network Operations Analyst, Associate to monitor network devices and ensure timely incident management. The successful candidate will manage alarms and alerts and possess a strong foundation in network protocols. Qualifications include a high school diploma and an interest in telecommunications or network operations. This hybrid role requires available shifts to meet business needs.