NOC Lead: Enterprise Network Operations

ASM Research, An Accenture Federal Services Company; Austin (TX); Vor Ort; USD 94.000 - 155.000; Vollzeit

Zusammenfassung

ASM Research in Austin, TX is seeking an NOC Lead to direct Network Operations Center activities and services. You will coordinate with IT teams and service providers, monitor network performance, and ensure compliance with IT policies while aligning with program objectives.

The role requires a bachelor's degree in IT, business, or management and 8+ years in service delivery or NOC operations, with at least 3 years in leadership.

Qualifikationen

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Aufgaben

• Lead Network Operations Center activities and services
• Manage NOC processes, workflows, and operational procedures
• Coordinate with multiple IT teams and service providers
• Monitor network infrastructure and system performance
• Ensure adherence to SLAs and performance standards
• Implement continuous improvement initiatives
• Provide technical leadership and escalation management
• Report NOC performance metrics to senior management

Kenntnisse

NOC management

Service delivery leadership

Network performance monitoring

Team leadership

ITIL processes

Ausbildung

Bachelor's degree in IT, Business Administration, or Management

Tools

ITSM platforms

Network monitoring tools

Jobbeschreibung

ASM Research in Austin, TX is seeking an NOC Lead to direct Network Operations Center activities and services. You will coordinate with IT teams and service providers, monitor network performance, and ensure compliance with IT policies while aligning with program objectives.

The role requires a bachelor's degree in IT, business, or management and 8+ years in service delivery or NOC operations, with at least 3 years in leadership.