NOC Shift Lead – 24/7 Network Operations

Akima; Ashburn (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Akima is seeking an experienced NOC Tier 1 Shift Lead to oversee the Network Operations Center. This role involves managing a team during shifts, ensuring efficient network monitoring and resolution of issues, and maintaining operational efficiency in a 24/7 environment.

The ideal candidate should have over 5 years of relevant experience, strong problem-solving skills, and relevant IT certifications such as ITIL v3, CompTIA, or CCNA. Excellent communication skills are essential for interacting with both customers and technical teams.

Qualifications

• Ability to obtain a CBP Background Investigation/clearance.
• 5+ years of relevant experience in Tier 1 support operations.
• Hands-on experience with troubleshooting techniques.

Responsibilities

• Oversee a team of Tier 1 Network Operations Center (NOC) technicians.
• Coordinate task assignments and provide technical guidance.
• Ensure efficient monitoring and resolution of network issues.

Skills

Network operation management

Problem-solving

Communication skills

TCP/IP fundamentals

Education

Relevant certifications such as ITIL v3, CompTIA, CCNA

Tools

Network monitoring tools

Ticketing systems

Job description

Akima is seeking an experienced NOC Tier 1 Shift Lead to oversee the Network Operations Center. This role involves managing a team during shifts, ensuring efficient network monitoring and resolution of issues, and maintaining operational efficiency in a 24/7 environment.

The ideal candidate should have over 5 years of relevant experience, strong problem-solving skills, and relevant IT certifications such as ITIL v3, CompTIA, or CCNA. Excellent communication skills are essential for interacting with both customers and technical teams.