NOC Lead: Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Dover (DE); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a NOC Lead to head Network Operations Center activities across enterprise operations. You will manage NOC processes, coordinate with IT and service providers, and ensure service delivery aligns with program objectives and customer expectations.

Responsibilities include monitoring infrastructure, enforcing SLAs, driving continuous improvement, providing escalation leadership, and reporting performance to senior management.

Qualifications

• Bachelor's degree in IT, Business Admin, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services
• Manage NOC processes, workflows, and operational procedures
• Coordinate with multiple IT teams and service providers
• Monitor network infrastructure and system performance
• Ensure adherence to SLAs and performance standards
• Implement continuous improvement initiatives
• Provide technical leadership and escalation management
• Report NOC performance metrics to senior management

Skills

Network Operations Center Management

Service Delivery Leadership & Ops

Network Performance Monitoring &分析

Team Leadership & Coordination

ITIL Processes & Service Management

ITIL Foundation

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, seeks a NOC Lead to head Network Operations Center activities across enterprise operations. You will manage NOC processes, coordinate with IT and service providers, and ensure service delivery aligns with program objectives and customer expectations.

Responsibilities include monitoring infrastructure, enforcing SLAs, driving continuous improvement, providing escalation leadership, and reporting performance to senior management.