NOC Lead: Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Denver (CO); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead in Denver, CO to direct Network Operations Center activities, oversee service delivery, and coordinate with IT and vendor teams to meet program objectives.

You will monitor network performance, ensure SLA adherence, drive continuous improvement, and provide technical leadership and escalation management to stakeholders and senior management.

Qualifications

• Bachelor’s degree or higher in IT, business or management.
• 8+ years in service delivery or NOC ops.
• 3+ years in leadership roles.
• Strong analytical and communication skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead NOC activities and services.
• Manage NOC processes, workflows, and procedures.
• Coordinate with multiple IT teams and providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

Network Operations Center Management

Service Delivery Leadership & Ops

Network Performance Monitoring & Anal

Team Leadership & Coordination

ITIL Processes & Service Management

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ITSM platforms

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead in Denver, CO to direct Network Operations Center activities, oversee service delivery, and coordinate with IT and vendor teams to meet program objectives.

You will monitor network performance, ensure SLA adherence, drive continuous improvement, and provide technical leadership and escalation management to stakeholders and senior management.