NOC Lead: Network Operations & Performance Leader

ASM Research, An Accenture Federal Services Company; Montpelier (VT); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, Montpelier, VT, seeks a NOC Lead to drive Network Operations Center activities and coordinate IT and service provider teams to meet program objectives.

You will monitor network infrastructure, enforce IT policies, manage escalation, and report NOC performance metrics to senior management, while leading continuous improvement and ensuring customer satisfaction across multi-site operations.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

Leadership

Analytical thinking

Communication

ITSM platforms

Network monitoring

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ServiceNow

SolarWinds

Splunk

ITSM tooling

Job description

ASM Research, An Accenture Federal Services Company, Montpelier, VT, seeks a NOC Lead to drive Network Operations Center activities and coordinate IT and service provider teams to meet program objectives.

You will monitor network infrastructure, enforce IT policies, manage escalation, and report NOC performance metrics to senior management, while leading continuous improvement and ensuring customer satisfaction across multi-site operations.