NOC Lead: Enterprise Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Helena (MT); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a NOC Lead to oversee Network Operations Center activities across programs. You will coordinate with IT and service providers to meet objectives and ensure customer satisfaction.

The role emphasizes leadership, incident escalation, ITIL policy adherence, and continuous improvement, with monitoring, metrics reporting, and SLA-focused performance responsibilities.

Qualifications

• Bachelor's degree or higher in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

NOC Leadership

Service Delivery

ITIL processes

Stakeholder communication

Network monitoring

Education

Bachelor's degree in IT/Business/Admin/Management

Tools

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, seeks a NOC Lead to oversee Network Operations Center activities across programs. You will coordinate with IT and service providers to meet objectives and ensure customer satisfaction.

The role emphasizes leadership, incident escalation, ITIL policy adherence, and continuous improvement, with monitoring, metrics reporting, and SLA-focused performance responsibilities.