NOC Manager

Titan Technologies; Crownsville (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions provider is seeking a Network Operations Manager to oversee daily operations of the Network Operations Center (NOC) in Crownsville, Maryland. Responsibilities include ensuring 24x7 coverage, managing incident responses, and overseeing staff training programs. Candidates should have a Bachelor’s degree in IT or equivalent experience, with at least 5 years in network operations and proven managerial skills. This role is crucial for maintaining high-performance operational standards.

Qualifications

• 5+ years of experience in network operations, with managerial experience required.
• Proven leadership competencies in 24x7 enterprise-class operations.
• Strong understanding of incident management and service operations.

Responsibilities

• Ensure 24x7x365 NOC operational coverage and incident response.
• Coordinate response to network outages and performance issues.
• Supervise NOC staff and maintain operational discipline.

Skills

Network operations management

Incident management

Service performance tracking

ITIL best practices

Team leadership

Education

Bachelor’s degree in Information Technology or related field

Job description

Titan Technologies is seeking a Network Operations Manager to oversee daily operational support of enterprise network environments. This includes the management of the Network Operations Center’s (NOC) performance, monitoring, ticketing workflows, incident management, network and facility maintenance and SLA compliance. This role ensures the NOC and network operations function as a fully integrated, high-performance operational center.

Responsibilities

• Ensure 24x7x365 NOC operational coverage, monitoring, and incident response.
• Coordinate response to network outages, degradations, and performance issues.
• Enforce incident, problem, and change management processes.
• Track and report operational metrics related to availability and service performance, executive dashboards, event correlation, including real-time service visibility.
• Maintain operational discipline, runbooks, SOPs, escalation procedures, and ticketing workflows.
• Support continuity of operations, including remote or alternate staffing models.
• Supervise NOC staff, shift leads, analysts, and escalation resources.
• Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and customer organizations.
• Lead response efforts for high priority and major incidents.
• Oversee NOC training programs, certification paths, and competency development.
• Conduct Root Cause analyses (RCAs) and implement permanent corrective actions to prevent recurrence.
• Manage deployment of new services, circuits and network devices and ensure quality and timeliness.
• Implement process improvements and introduce tools/automation to enhance operational efficiency.

Qualifications

• Bachelor’s degree in Information Technology or a related field.
  • Equivalent work experience of 5 years may be substituted for a degree.
• At least 5 years of experience in network operations, monitoring, troubleshooting and provisioning, including at least 2 years in a managerial or supervisory role.
• Proven leadership of 24x7x365 enterprise-class operations.
• Strong understanding of ITIL best practices, incident management and service operations.
• Technical background in monitoring, routing/switching, provisioning, firewall basics and service assurance.