NOC Lead - Enterprise Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Topeka (KS); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks a NOC Lead to steer Network Operations Center activities, ensuring service delivery excellence and alignment with program objectives. You will coordinate with IT and service provider teams, monitor performance, and drive continuous improvement to satisfy stakeholders and customers.

The role requires extensive experience in NOC/ service delivery, strong leadership, and a deep understanding of ITIL and federal IT operations/compliance.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

Leadership

Communication

Analytical skills

ITSM platforms

Network monitoring tools

Education

Bachelor's degree in IT/Business/Management

Tools

ServiceNow

SolarWinds

Splunk

ITSM platforms

Job description

ASM Research, An Accenture Federal Services Company seeks a NOC Lead to steer Network Operations Center activities, ensuring service delivery excellence and alignment with program objectives. You will coordinate with IT and service provider teams, monitor performance, and drive continuous improvement to satisfy stakeholders and customers.

The role requires extensive experience in NOC/ service delivery, strong leadership, and a deep understanding of ITIL and federal IT operations/compliance.