NOC 24/7 Shift Lead & Incident Response Coach

Ses Corporation; Ashburn (VA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

STD

LTD

Company paid Life Insurance

401k with employer contribution

Paid Time Off

Pet Insurance

Job summary

SES is seeking a NOC Tier 1 Shift Lead to supervise a team of Tier 1 analysts in a 24/7 environment. You will guide monitoring, triage, and incident resolution while ensuring SLAs are met and smooth shift handoffs occur.

Strong technical knowledge and communication skills are required to support enterprise networks and customers. You will coordinate incidents, manage communications with stakeholders, enforce SOPs, and mentor junior staff.

Qualifications

• 5+ years of relevant experience.
• Bachelor’s degree in related technical fields such as MIS, CS, Engineering, IT, Networking, or Communications.
• Certifications such as ITIL v3, CompTIA, CCNA.
• Hands-on experience with network monitoring tools and ticketing systems.
• Strong problem-solving and analytical skills.

Responsibilities

• Oversee Tier 1 NOC analysts during assigned shifts to ensure 24x7 coverage.
• Monitor network, server, and application systems and escalate incidents per SLA.
• Coordinate shift operations, triage, log, escalate, and resolve incidents.
• Act as first escalation point and document ongoing issues for handoffs.
• Manage incident communications and provide status updates to stakeholders.
• Maintain situational awareness of network health and infrastructure.
• Enforce SOPs and change management policies.
• Conduct QA reviews of Tier 1 tickets for accuracy and completeness.
• Train, coach, and mentor Tier 1 staff to improve performance.
• Support major incident management with real-time updates.
• Identify process gaps and recommend automation or improvements.
• Generate and review shift reports for management.
• Assist onboarding of new analysts and ensure familiarity with tools.

Skills

5+ years experience

Networking fundamentals

Monitoring tools usage

Incident tracking systems

Effective communication

Windows & Linux basics

Cloud platforms knowledge

Education

Bachelor's degree in MIS/CS/Engineering/IT/Networking/Communications

Tools

SolarWinds

PRTG

Nagios

Zabbix

LogicMonitor

ServiceNow

Remedy

Jira Service Management

AWS

Azure

Job description

SES is seeking a NOC Tier 1 Shift Lead to supervise a team of Tier 1 analysts in a 24/7 environment. You will guide monitoring, triage, and incident resolution while ensuring SLAs are met and smooth shift handoffs occur.

Strong technical knowledge and communication skills are required to support enterprise networks and customers. You will coordinate incidents, manage communications with stakeholders, enforce SOPs, and mentor junior staff.