NOC Engineer / NOC Lead

STN Incorporated; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

STN Incorporated is seeking a NOC Engineer / NOC Lead to operate its 24/7 monitoring for GPU One infrastructure. You triage alerts, run runbooks, and coordinate with on-call specialists to protect customer SLAs.

This remote US role requires handling incidents, updating stakeholders, and guiding incident response across nights, weekends, and holidays.

Candidates should have 3+ years in NOC/SOC, strong Linux basics, and experience with Datadog, Prometheus, Grafana, and PagerDuty.

Qualifications

• 3+ years in a NOC, SOC, or IT operations function.
• Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty).
• Strong Linux and basic networking fundamentals.
• Excellent written and verbal communication, particularly under pressure.
• Willingness and ability to work rotating shifts including overnight coverage.

Responsibilities

• Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis.
• Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed.
• Execute documented runbooks for common platform, network, and hardware issues.
• Manage the incident lifecycle including initial customer notification and status updates.
• Coordinate planned maintenance windows and change windows with internal teams and customers.
• Update status pages and customer-facing communications during incidents.
• Maintain shift handoff documentation and active-incident logs.
• Support ticket queue handling including Tier 1 ticket resolution.
• Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks.
• Work rotating shifts including nights, weekends, and holidays.

Skills

NOC/SOC/IT operations

Linux fundamentals

Networking fundamentals

Communication under pressure

Shifts and on-call coverage

Tools

Datadog

Prometheus

Grafana

PagerDuty

Job description

NOC Engineer / NOC Lead

Infrastructure operations · shared across customers

Reports to: Manager, NOC (or Director, Service Operations)

Location: Remote (US) with assigned shift; rotating coverage

Department: Infrastructure & DC Operations / Network Engineering

Position summary

The NOC Engineer operates STN’s 24/7 monitoring and first-response capability for GPU One (GPUaaS) infrastructure. The role triages alerts, executes documented runbooks, and coordinates with on-call specialists during incidents to protect customer SLAs.

Key responsibilities

• Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis

• Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed

• Execute documented runbooks for common platform, network, and hardware issues

• Manage the incident lifecycle including initial customer notification and status updates

• Coordinate planned maintenance windows and change windows with internal teams and customers

• Update status pages and customer-facing communications during incidents

• Maintain shift handoff documentation and active-incident logs

• Support ticket queue handling including Tier 1 ticket resolution

• Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks

• Work rotating shifts including nights, weekends, and holidays

Required qualifications

• 3+ years in a NOC, SOC, or IT operations function

• Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty, or equivalent)

• Strong Linux and basic networking fundamentals

• Excellent written and verbal communication, particularly under pressure

• Willingness and ability to work rotating shifts including overnight coverage

Preferred qualifications

• GPU, HPC, or large-scale cloud infrastructure background

• ITIL Foundations certification

• Demonstrated on-call and major-incident response experience

• Scripting skills (Python, Bash) for runbook automation