NOC II Engineer

Hotwire Communications Ltd; Fort Lauderdale (FL); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Healthcare

401K Retirement Plan with CompanyMatch

Paid Vacation & Holidays

Paid Volunteer Time

Parental Leave

Descripción de la vacante

Hotwire Communications Ltd is seeking a NOC II Engineer to ensure that network, data, video, voice, and application environments run at peak performance by detecting and acting on all exceptions and anomalies. The role emphasizes monitoring, fault diagnosis, and proactive problem resolution.

You will monitor production environments, coordinate field testing and vendor dispatches, respond to automated alerts, and maintain monitoring tools.

Formación

• 4+ years in Help Desk or high-volume call center
• 4+ years in IT Operations including tools, methods and techniques
• 4+ years in network and/or server monitoring

Responsabilidades

• Monitor production network environment to ensure availability
• Coordinate testing and repair of circuits
• Coordinate onsite dispatch of vendor repair services
• Respond to alerts and diagnose level and criticality of problems
• Diagnose problems and resolve expeditiously
• Configure and maintain monitoring tools
• Write/update system documentation and procedures
• Provide support and escalate issues according to procedures
• Write trouble ticket notes on incidents and problems
• Perform periodic health checks of systems

Conocimientos

TCP/IP knowledge

Network Protocols (OSP F/BGP/MPLS)

IT Operations experience

Help Desk experience

Customer Service

Herramientas

SolarWinds

Nagios

Descripción del empleo

The NOC II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies.

Duties / Responsibilities

• Monitor production network environment using a combination of monitoring tools to ensure availability.
• Coordinate field router intrusive and non-intrusive testing and repair of circuits.
• Coordinate onsite dispatch of Telecommunication vendor repair services.
• Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem.
• Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously.
• Responsible for configuring and maintaining monitoring tools.
• May write or revise system documentation and procedures.
• Work with Engineers to resolve production problems.
• Write coherent trouble ticket notes on production incidents and problems.
• Perform periodic health checks of systems.
• Responsible for answering inbound calls and for providing support.
• Escalate issues and problems according to procedures and best judgment.
• Diagnose problems and resolve them in an expeditious manner.
• Other duties as assigned.

Minimum Qualifications

• Minimum of 4 years of experience in a Help Desk or high volume call center preferred
• Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques
• Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills
• Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
• Specialties NOC/ Process writing skills of training a plus
• Experience in Monitoring Theory / Implementation a plus
• Experience in Customer Service.
• Experience in current Internet network hardware and software technologies.
• Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.