Wireless NOC Lead - 24/7 Ops & Incident Response

Systems Engineering Solutions Corporation; Orlando (FL); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

STD

LTD

Company paid Life Insurance

401k with employer contribution

Paid Time Off

Pet Insurance

Job summary

Systems Engineering Solutions Corporation in Orlando, FL is seeking an experienced NOC/WNOC Lead responsible for coordinating scheduling, escalation, and reporting for COTHEN and LMR support. You will act as the main POC for government and customers, overseeing training for new staff and maintaining documentation for daily, weekly, and monthly ticketing reports.

The role requires overseeing real-time monitoring, incident response, and coordination with field and network engineers to resolve

Qualifications

• Minimum five years in Tier 1 support operations or equivalent NOC experience.
• Bachelor's degree in a related technical field.
• Certifications such as ITIL v3, CompTIA, CCNA preferred; strong networking fundamentals.

Responsibilities

• Lead and supervise NOC technicians and engineers with mentorship and performance feedback.
• Ensure 24/7 operational coverage and effective staffing of the wireless NOC team.
• Develop and implement SOPs and escalation protocols for incident handling.

Skills

NOC leadership

Wireless networks

Network monitoring

Incident response

Problem solving

Communication

Project management

Prioritization under pressure

Education

Bachelor's degree in MIS/CS/Engineering/IT/Networking

Tools

SolarWinds

NetScout

Nagios

Traffic analysis tools

Job description

Systems Engineering Solutions Corporation in Orlando, FL is seeking an experienced NOC/WNOC Lead responsible for coordinating scheduling, escalation, and reporting for COTHEN and LMR support. You will act as the main POC for government and customers, overseeing training for new staff and maintaining documentation for daily, weekly, and monthly ticketing reports.

The role requires overseeing real-time monitoring, incident response, and coordination with field and network engineers to resolve