NOC Technician

Primary Services; Houston (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

Primary Services in Houston is seeking a NOC Technician to monitor fiber-optic networks, troubleshoot connectivity issues, and coordinate rapid responses to service disruptions. You will act as a central communication point between customers, Network Operations, and Field Operations, managing incidents from report to resolution.

The role requires hands-on monitoring, problem-solving, and technical coordination to minimize downtime and sustain reliable service performance.

Qualifications

• Minimum of 2 years of networking, technical support, or NOC experience, or a technical certification in networking or a related field.
• Knowledge of network operations center environments, monitoring, and troubleshooting procedures.
• Experience responding to technical support requests, managing trouble tickets, or troubleshooting connectivity issues.
• Familiarity with network hardware, monitoring software, and common troubleshooting practices.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Experience maintaining technical documentation, incident records, and operational reports.
• Familiarity with fiber-optic networks, network outages, or field service coordination preferred.
• Experience with SolarWinds, SNMP, OTRS, Remedy, One Control, or OSP preferred.
• Ability to work flexible schedules, including nights and weekends.
• Ability to communicate effectively in English and follow written and verbal technical instructions.

Responsibilities

• Monitor fiber-optic network performance, system alerts, outages, and scheduled maintenance activities.
• Respond to inbound customer calls and provide technical assistance regarding network services and connectivity issues.
• Troubleshoot network problems, investigate service disruptions, and coordinate appropriate resolutions.
• Manage trouble tickets from initial reporting through investigation, escalation, and resolution.
• Monitor service-affecting and non-service-affecting network events and maintain accurate incident records.
• Coordinate with Network Operations and Field Operations to support troubleshooting, dispatching, and service restoration.
• Review network routes, trace routes, and provide technical information to field personnel.
• Maintain and update network documentation, monitoring systems, and operational records.
• Generate incident reports, maintenance updates, and network performance documentation.
• Communicate network status updates, outage notifications, and service information to customers and internal stakeholders.
• Support ongoing improvements to network monitoring processes and operational efficiency.

Skills

Networking fundamentals

Technical support

NOC operations

Microsoft Office

English communication

Tools

SolarWinds

SNMP

OTRS

Remedy

One Control

OSP

Job description

Build your career in network operations with an established telecommunications provider supporting critical fiber-optic infrastructure. Gain hands-on experience monitoring network performance, troubleshooting service issues, and collaborating with technical teams to maintain reliable connectivity. This opportunity offers exposure to network monitoring systems, real-time incident management, and the technology that keeps businesses connected.

The NOC Technician will play a critical role in maintaining network reliability by monitoring fiber-optic infrastructure, troubleshooting connectivity issues, and coordinating timely responses to service disruptions. Serving as a central point of communication between customers, Network Operations, and Field Operations, this position manages technical incidents from initial reporting through resolution. The role combines hands-on network monitoring, problem-solving, and technical coordination to help minimize downtime and maintain consistent service performance.

Responsibilities

• Monitor fiber-optic network performance, system alerts, outages, and scheduled maintenance activities.
• Respond to inbound customer calls and provide technical assistance regarding network services and connectivity issues.
• Troubleshoot network problems, investigate service disruptions, and coordinate appropriate resolutions.
• Manage trouble tickets from initial reporting through investigation, escalation, and resolution.
• Monitor service-affecting and non-service-affecting network events and maintain accurate incident records.
• Coordinate with Network Operations and Field Operations to support troubleshooting, dispatching, and service restoration.
• Review network routes, trace routes, and provide technical information to field personnel.
• Maintain and update network documentation, monitoring systems, and operational records.
• Generate incident reports, maintenance updates, and network performance documentation.
• Communicate network status updates, outage notifications, and service information to customers and internal stakeholders.
• Support ongoing improvements to network monitoring processes and operational efficiency.

Qualifications

• Minimum of 2 years of networking, technical support, or NOC experience, or a technical certification in networking or a related field.
• Knowledge of network operations center environments, network monitoring, and troubleshooting procedures.
• Experience responding to technical support requests, managing trouble tickets, or troubleshooting connectivity issues.
• Familiarity with network hardware, monitoring software, and common network troubleshooting practices.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Experience maintaining technical documentation, incident records, and operational reports.
• Familiarity with fiber-optic networks, network outages, or field service coordination preferred.
• Experience with SolarWinds, SNMP, OTRS, Remedy, One Control, or OSP preferred.
• Ability to work flexible schedules, including nights and weekends.
• Ability to communicate effectively in English and follow written and verbal technical instructions.