Network Operations Center Technician

Wecom Fiber; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Wecom Fiber in Phoenix, AZ is seeking a Network Operations Field Technician to monitor, troubleshoot and support fiber network services. You will split time between the NOC desk in the Phoenix office and field work across cabinet sites and customer connections, including XGS-PON deployments.

The role requires rotating shifts, nights, weekends, and on-call coverage, with collaboration among network engineers and senior staff to keep services available for our FTTH footprint.

Qualifications

• Associate degree in IT, Network Administration, or related field — OR — 3+ years of hands‑on experience in a NOC or network support role at an ISP or telecom carrier.
• Working knowledge of TCP/IP, BGP, OSPF, VLANs, and fiber optic fundamentals.
• Experience with network monitoring tools (SolarWinds, Datadog, Zabbix, Zenoss, or equivalent).
• Familiarity with Juniper and Calix platforms, or willingness to get there fast.
• Experience using a ticketing system for incident tracking and documentation (Jira, ServiceNow, or equivalent).
• Ability to read and interpret network diagrams and fiber plant documentation.
• Good interpersonal skills in supporting of ISP customer base.
• Valid driver's license and reliable transportation for field assignments.
• Ability to lift up to 50 lbs, work outdoors in Arizona heat, and perform physical installation tasks.

Responsibilities

• Monitor network infrastructure using SNMP and telemetry-based tools; identify alarms and incidents and follow runbooks to restore service.
• Diagnose connectivity issues using packet capture, OTDR, and CLI diagnostics; perform root cause analysis and document findings in Jira/JSM.
• Configure and deploy routers, switches, firewalls, OLTs and ONTs; support provision of XGS-PON cabinet equipment and customer services.
• Assist senior engineers with infrastructure installation, upgrades, and expansion; perform firmware upgrades and hardware/software replacements.
• Track network performance metrics and traffic patterns; identify capacity constraints and flag issues.
• Maintain accurate records of configurations, changes, incidents, and maintenance; generate reports.
• Travel to field data centers and cabinet sites in the greater Arizona area for installations and field support.
• Follow network security protocols and regulatory standards; escalate anomalies appropriately.
• Participate in network planning and expansion projects as directed by senior staff.

Skills

TCP/IP

BGP

OSPF

VLANs

Fiber optics

Network monitoring tools

Jira/ServiceNow

Reading network diagrams

Customer support

Education

Associate degree in IT/Network Administration or related

3+ years NOC/network support experience

Tools

SolarWinds

Datadog

Zabbix

Zenoss

Jira/JSM

Job description

Network Operations Field Technician — Wecom Fiber | Phoenix, AZ

Reports to: NOC Manager

Location: Phoenix, AZ

Wecom Fiber is a growing fiber ISP operating in Arizona. Our NOC team keeps the network running — monitoring infrastructure, resolving incidents, and supporting customers across our FTTH and XGSPON footprint. This role is a mix of NOC desk work at our Phoenix office and field work supporting cabinet installations and customer connectivity.

This is a shift-based position. Candidates must be available for rotating shifts including nights, weekends, and on-call coverage.

Key Responsibilities

• Network Monitoring & Incident Response: Monitor network infrastructure using SNMP and telemetry-based tools. Identify and respond to alarms, outages, and degraded service conditions. Follow NOC runbooks and escalation procedures to restore service quickly.
• Troubleshooting & Diagnostics: Diagnose and resolve connectivity issues using packet capture analysis, OTDR, and operational CLI-based diagnostics. Perform root cause analysis and document findings in Jira/JSM.
• Configuration & Deployment: Configure and deploy routers, switches, firewalls, OLTs and ONTs. Support provisioning XGS-PON cabinet equipment and customer-facing services.
• Installation & Maintenance: Assist senior engineers with infrastructure installation, upgrades, and expansion. Perform routine maintenance including firmware upgrades, hardware replacements, and software updates.
• Performance & Capacity: Track network performance metrics and traffic patterns. Identify capacity constraints and flag potential issues before they impact service.
• Documentation: Maintain accurate records of network configurations, changes, incidents, and maintenance activities. Generate performance and compliance reports.
• Field Support: Travel to field-based data center locations and cabinet sites within the greater Arizona area to support installations, troubleshoot physical layer issues, and assist with XGS-PON deployments.
• Security & Compliance: Follow network security protocols and regulatory standards. Escalate anomalies appropriately.
• Project Support: Participate in network planning and expansion projects as directed by senior engineering staff.

Qualifications

Experience:

• Associate degree in IT, Network Administration, or related field — OR — 3+ years of hands‑on experience in a NOC or network support role at an ISP or telecom carrier.
• Working knowledge of TCP/IP, BGP, OSPF, VLANs, and fiber optic fundamentals.
• Experience with network monitoring tools (SolarWinds, Datadog, Zabbix, Zenoss, or equivalent).
• Familiarity with Juniper and Calix platforms, or willingness to get there fast.
• Experience using a ticketing system for incident tracking and documentation (Jira, ServiceNow, or equivalent).
• Ability to read and interpret network diagrams and fiber plant documentation.
• Good interpersonal skills in supporting of ISP customer base.
• Valid driver's license and reliable transportation for field assignments.
• Ability to lift up to 50 lbs, work outdoors in Arizona heat, and perform physical installation tasks.

Preferred:

• Experience with XGS-PON, GPON, or FTTH deployments.
• Experience with packet capture tools (Wireshark, tcpdump, OTDR).
• Prior NOC experience in a 24/7 operations environment.

What to Expect

• Primary location: Wecom Phoenix NOC
• Rotating shifts including nights, weekends, and holidays
• Field work in Rural Arizona locations
• Direct collaboration with network engineers, field technicians, support staff, and senior staff