Network Operations Center (NOC) Technician

Wecom, Inc.; Phoenix (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

PTO from day one

Medical, Dental & Vision

401(k) with company match

Gym reimbursement

Boot reimbursement

Cell phone reimbursement

Job summary

Wecom Fiber, based in Phoenix, AZ, seeks a Network Operations Field Technician to monitor, diagnose, and support our fiber network. The role blends NOC desk work at the Phoenix office with field installations and cabinet work across the Arizona area.

You will handle troubleshooting, equipment provisioning, and maintenance tasks as part of a rotating shift schedule. The ideal candidate has an IT/network background, experience with TCP/IP, BGP/OSPF, fiber optics, and network monitoring tools, plus

Qualifications

• Associate degree in IT, Network Administration, or related field — OR — 3+ years of hands‑on NOC/network experience.
• Working knowledge of TCP/IP, BGP, OSPF, VLANs, and fiber optics fundamentals.
• Experience with network monitoring tools (SolarWinds, Datadog, Zabbix, Zenoss, or equivalent).
• Familiarity with Juniper and Calix platforms, or willingness to get there fast.
• Experience using a ticketing system for incident tracking and documentation (Jira, ServiceNow, or equivalent).
• Ability to read and interpret network diagrams and fiber plant documentation.
• Good interpersonal skills in supporting ISP customers.
• Valid driver's license and reliable transportation for field assignments.
• Ability to lift up to 50 lbs, work outdoors in Arizona heat, and perform physical installation tasks.

Responsibilities

• Monitor network infrastructure and respond to alarms and outages following runbooks.
• Diagnose and resolve connectivity issues using packet capture, OTDR, and CLI diagnostics.
• Configure and deploy routers, switches, firewalls, OLTs and ONTs; support XGS-PON cabinet provisioning.
• Assist with installation, upgrades, and expansion; perform firmware updates and hardware replacements.
• Track performance metrics and capacity; flag potential issues before impact.
• Maintain records of configurations, incidents, and maintenance; generate reports.
• Travel to field data centers and cabinet sites within Arizona to support installations.
• Follow security protocols and regulatory standards; escalate anomalies.
• Participate in network planning and expansion projects with senior engineers.

Skills

TCP/IP

BGP

OSPF

VLANs

Fiber optics

Network monitoring

Jira/ServiceNow

Juniper/Calix

Reading diagrams

Driver's license

Education

Associate degree in IT/Network Administration

Tools

SolarWinds

Datadog

Zabbix

Zenoss

Job description

Brief Description

— Wecom Fiber | Phoenix, AZ Reports to: NOC Manager

Brief Description

Network Operations Field Technician

— Wecom Fiber | Phoenix, AZ

Reports to: NOC Manager

Location: Phoenix, AZ

Wecom Fiber is a growing fiber ISP operating in Arizona. Our NOC team keeps the network running — monitoring infrastructure, resolving incidents, and supporting customers across our FTTH and XGSPON footprint. This role is a mix of NOC desk work at our Phoenix office and field work supporting cabinet installations and customer connectivity.

This is a shift-based position. Candidates must be available for rotating shifts including nights, weekends, and on-call coverage.

Key Responsibilities

• Network Monitoring & Incident Response: Monitor network infrastructure using SNMP and telemetry-based tools. Identify and respond to alarms, outages, and degraded service conditions. Follow NOC runbooks and escalation procedures to restore service quickly.
• Troubleshooting & Diagnostics: Diagnose and resolve connectivity issues using packet capture analysis, OTDR, and operational CLI-based diagnostics. Perform root cause analysis and document findings in Jira/JSM.
• Configuration & Deployment: Configure and deploy routers, switches, firewalls, OLTs and ONTs. Support provisioning XGS-PON cabinet equipment and customer-facing services.
• Installation & Maintenance: Assist senior engineers with infrastructure installation, upgrades, and expansion. Perform routine maintenance including firmware upgrades, hardware replacements, and software updates.
• Performance & Capacity: Track network performance metrics and traffic patterns. Identify capacity constraints and flag potential issues before they impact service.
• Documentation: Maintain accurate records of network configurations, changes, incidents, and maintenance activities. Generate performance and compliance reports.
• Field Support: Travel to field-based data center locations and cabinet sites within the greater Arizona area to support installations, troubleshoot physical layer issues, and assist with XGS-PON deployments.
• Security & Compliance: Follow network security protocols and regulatory standards. Escalate anomalies appropriately.
• Project Support: Participate in network planning and expansion projects as directed by senior engineering staff.

Qualifications

• Associate degree in IT, Network Administration, or related field — OR — 3+ years of hands‑on experience in a NOC or network support role at an ISP or telecom carrier.
• Working knowledge of TCP/IP, BGP, OSPF, VLANs, and fiber optic fundamentals.
• Experience with network monitoring tools (SolarWinds, Datadog, Zabbix, Zenoss, or equivalent).
• Familiarity with Juniper and Calix platforms, or willingness to get there fast.
• Experience using a ticketing system for incident tracking and documentation (Jira, ServiceNow, or equivalent).
• Ability to read and interpret network diagrams and fiber plant documentation.
• Good interpersonal skills in supporting of ISP customer base.
• Valid driver's license and reliable transportation for field assignments.
• Ability to lift up to 50 lbs, work outdoors in Arizona heat, and perform physical installation tasks.

Preferred

• Experience with XGS-PON, GPON, or FTTH deployments.
• JNCIA, CCNA, or equivalent network vendor certification.
• Experience with packet capture tools (Wireshark, tcpdump, OTDR).
• Prior NOC experience in a 24/7 operations environment.

What To Expect

• Primary location: Wecom Phoenix NOC
• Rotating shifts including nights, weekends, and holidays
• Field work in Rural Arizona locations
• Direct collaboration with network engineers, field technicians, support staff, and senior staff

Why Wecom

• A team-oriented culture
• Weekly Pay
• PTO accrual begins immediately with no waiting period
• 13 Company-Paid Holidays
• Medical, Dental & Vision
• Supplemental Benefits Available
• 401(k) with Company Match up to 5%
• Gym Reimbursement up to $600/year
• Boot Reimbursement for up to $150 (field positions)
• Cell Phone Reimbursement for up to $50 monthly
• Career Growth & Advancement Opportunities
• Employee Assistance Program and resources

Come grow with us and help connect Arizona!

Note

Wecom LLC (and its subsidiaries) complies with all Equal Employment Opportunity (EEO). Wecom does not discriminate on the basis of age, race, sex, religion, color, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status or other status protected by law.