NOC Engineer: Backup, Alerts & Patch Remediation (Remote)

The ProActive Technology Group; South Dakota Park (SD); Remote; USD 30,000 - 35,000; Part time

Job summary

The ProActive Technology Group is seeking a NOC Engineer to own backups, RMM alert remediation, and patch management for managed clients. This remote, part-time role includes handling backups, remediation of alerts and vulnerabilities, and routine reporting with ET business hours expectations.

Ideal candidates have MSP/IT ops experience, hands-on Veeam B&R and NinjaOne expertise, and the ability to pass a background check for CMMC access.

Qualifications

• 3+ years in an MSP or IT ops role.
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching.
• Vulnerability remediation from scanner findings, with a record of verifying the fix.
• Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking.
• Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.
• Clear writing for both tickets and client reports.
• Disciplined credential handling. Must be able to pass a background check for CMMC access.

Responsibilities

• Backups: triage failed, missed and warning backup jobs daily; fix storage, repository, network, licensing and upgrades.
• RMM alert remediation: fix root causes to stop re-alerting; AV/EDR health and disk space issues.
• Patching and vulnerabilities: remediate failed updates and out-of-band updates; verify vulnerability fixes.
• General: own Halo tickets from alert to close; produce daily/weekly/monthly reports; manage client systems under access controls.

Skills

MSP/IT ops

Veeam B&R

RMM remediation

Windows patching

Vulnerability remediation

Windows Server

VMware/Hyper-V

Storage & backups

Documentation

Tools

NinjaOne

ScreenConnect

Veeam B&R

Hudu

Halo

VSPC

Huntress

Backblaze

Azure Blob

Job description

The ProActive Technology Group is seeking a NOC Engineer to own backups, RMM alert remediation, and patch management for managed clients. This remote, part-time role includes handling backups, remediation of alerts and vulnerabilities, and routine reporting with ET business hours expectations.

Ideal candidates have MSP/IT ops experience, hands-on Veeam B&R and NinjaOne expertise, and the ability to pass a background check for CMMC access.