NOC Engineer: 24/7 On-Call, Deployments & Automation

TikTok USDS Joint Venture; San Jose (CA); On-site; USD 187,000 - 360,000; Full time

Job summary

TikTok USDS Joint Venture LLC is seeking a NOC Engineer to join the team responsible for deployment procedures, on-call support, and monitoring of critical systems. You will collaborate across internal teams, deploy software changes, and provide Tier-1 support to ensure production reliability.

The role involves a 24/7 on-call rotation, potential night shifts, and opportunities to automate routine tasks and improve processes while mentoring colleagues across shifts.

Qualifications

• Mandatory bachelor’s degree in Computer Science or related field.
• Strong analytical and written communication skills.
• Able to multitask, prioritize, and perform in a fast-paced environment.
• Team player with proactive approach and collaboration.
• Experience in server and application support incl Kubernetes, Docker, microservices, cloud services, web servers, DBs and monitoring.

Responsibilities

• Collaborate with internal teams to deploy software and configuration changes to servers, ensuring seamless execution with no service impact.
• Provide daily operational support for production systems and services.
• Monitor system health and performance, respond to on-calls/incidents/alerts, and inform stakeholders during resolution.
• Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed.
• Provide Tier-1 support for mission-critical production services.
• Develop and document processes to enhance team collaboration, knowledge sharing, and training.

Skills

Analytical skills

Written and communication

Multitasking

Team player

Automation

Education

Bachelor’s degree in Computer Science or related field

Tools

Kubernetes

Docker

Apache

Nginx

Redis

MySQL

Grafana

Elasticsearch

Spark

Hive

HDFS

Flink

Yarn

Kafka

Job description

TikTok USDS Joint Venture LLC is seeking a NOC Engineer to join the team responsible for deployment procedures, on-call support, and monitoring of critical systems. You will collaborate across internal teams, deploy software changes, and provide Tier-1 support to ensure production reliability.

The role involves a 24/7 on-call rotation, potential night shifts, and opportunities to automate routine tasks and improve processes while mentoring colleagues across shifts.