Global Network Operations Engineer (24/7 NOC)

TikTok Inc.

Ashburn (GA)

On-site

USD 130,000 - 310,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision insurance

401(k) company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

10 holidays/year

Paid time off (PT0)

Holidays & PTO prorated on hire

Job summary

TikTok Inc. Networking team is seeking an experienced Network Operations Engineer in Ashburn to join a fast-paced, globally distributed environment.

You will lead incident response for backbone, data center, cloud, Edge/CDN, and network gateways, while supporting day-to-day operations and post-incident RCA. In this role, collaborate across time zones with NOC, network architecture, and software engineering teams to enhance tooling, monitoring, and automation, and coordinate with vendors and ISPs

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, or a related technical field, or equivalent practical experience.
2+ years of experience in network operations, network support, or network engineering.
Good understanding of network protocols including TCP/IP, DHCP, BGP, OSPF/IS-IS and MPLS related technologies.
Strong sense of ownership with the ability to troubleshoot and resolve network incidents under ambiguity, including timely response during critical outages.
Good communication skills and the ability to collaborate across global teams.
Experience working in large-scale data center networks, cloud infrastructure, OTT platforms, or ISP environments.
Experience in incident management, operational process optimization, and network troubleshooting.
Experience working with network vendors, ISPs, and service providers.
Familiarity with network automation tools or scripting languages such as Python or Shell.

Responsibilities

Act as a key engineer responsible for ByteDance's global network incident response and operational stability, including backbone, data center, public cloud, Edge/CDN and Network GWs.
Support the day-to-day operations of the Non-CN global network infrastructure and responder for network incidents and emergencies, leading troubleshooting, mitigation, and service restoration during network failures.
Partner with the 24*7 NOC team as a second-line (L2) operations engineer, collaborating with engineers across multiple time zones to ensure continuous 24*7 global network operations.
Collaborate with network architecture, deployment, and software engineering teams to improve operational tooling, monitoring platforms, and automation systems.
Coordinate with ISPs, vendors, and internal engineering teams to diagnose and resolve network issues as well as conduct post-incident root cause analysis (RCA) and drive remediation to prevent recurrence.
Support network maintenance and change activities, including operational checks and post-change monitoring.