Global Network Operations Engineer (24/7 On-Call)

Webbing; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Webbing seeks a Network Engineering Operations professional to ensure the stability and efficiency of its global network infrastructure. You will bridge the NOC, engineering teams, and external vendors to manage incidents, root cause analysis, and continuous platform improvements.

You will handle incident management, collaborate across teams, document resolutions, perform post-incident reviews, and participate in change management to minimize impact and optimize performance.

Qualifications

• Solid understanding of IP networking, packet core technologies, VoLTE/IMS and telecom protocols (TCP/IP, GTP, SIP, DIAMETER, MAP, SMPP).
• Strong troubleshooting skills using tracing tools and Wireshark.
• Experience in Linux/Unix environments for network diagnostics (preferred).
• Ability to analyze complex problems and implement effective solutions.
• Strong communication skills for collaboration with technical and non-technical stakeholders.
• Detail-oriented with excellent documentation skills.
• Ability to work in a fast-paced, 24/7 operational environment, including participation in on-call rotations.

Responsibilities

• Incident Management: Handle customer tickets, investigate reported issues, and ensure timely resolution within agreed SLAs.
• Cross-Team Collaboration: Work closely with engineering teams, vendors, and suppliers to troubleshoot and resolve complex issues.
• Knowledge Sharing: Document troubleshooting steps and resolutions to improve processes and empower NOC and Customer Support teams.
• Root Cause Analysis: Conduct post-incident reviews to identify systemic issues and recommend platform enhancements.
• Project Involvement: Participate in special projects and task forces requiring multi-platform investigations and advanced problem-solving.
• Change Management: Support network changes, ensuring minimal impact and adherence to operational best practices.
• Performance Optimization: Monitor and analyze network performance to proactively prevent recurring issues.

Skills

IP networking

VoLTE/IMS

Troubleshooting

Wireshark

Linux/Unix

Documentation

Communication

On-call support

Tools

Wireshark

Linux/Unix

Job description

Webbing seeks a Network Engineering Operations professional to ensure the stability and efficiency of its global network infrastructure. You will bridge the NOC, engineering teams, and external vendors to manage incidents, root cause analysis, and continuous platform improvements.

You will handle incident management, collaborate across teams, document resolutions, perform post-incident reviews, and participate in change management to minimize impact and optimize performance.