NOC Associate Intern - 24/7 Hybrid Mentorship

SageNet, LLC.; Tulsa (OK); Hybrid; USD 21.000 - 30.000; Teilzeit

Benefits dieser Stelle

Hybrid work model

Mentorship from NOC team

Hands-on experience

Zusammenfassung

SageNet is seeking a Tier 1 NOC Associate Intern to gain hands-on experience in a 24/7 Network Operations Center. You’ll work alongside seasoned technicians to support network monitoring, troubleshoot issues, and ensure smooth operations.

Ideal candidates are current first or second year students at a technical school, eager to learn, and ready to handle multiple tasks in a fast-paced environment. This hybrid internship offers flexible hours between 7 AM and 8 PM CT with initial training

Qualifikationen

• Currently enrolled in your first or second year at a technical school.
• Monitor network systems and respond to alerts in real time.
• Process maintenance requests and dispatch needs.
• Provide 1st and 2nd level phone support for NMS tickets.
• Troubleshoot basic hardware, software, and connectivity issues.
• Manage and escalation needs, ensuring timely resolution.
• Assist with outage coordination and customer communication.
• Support configuration and troubleshooting of SageNet products and services.
• Document actions and maintain accurate ticket records.

Aufgaben

• Monitor network systems and respond to alerts in real time.
• Process maintenance requests and dispatch needs.
• Provide 1st and 2nd level phone support for NMS tickets.
• Troubleshoot basic hardware, software, and connectivity issues.
• Manage escalation needs, ensuring timely resolution.
• Assist with outage coordination and customer communication.
• Support configuration and troubleshooting of SageNet products and services.
• Document actions and maintain accurate ticket records.

Kenntnisse

Network monitoring

NMS tickets

Phone support

Troubleshooting

Escalation handling

Communication

Ausbildung

Technical school student

Tools

NMS tools

Jobbeschreibung

SageNet is seeking a Tier 1 NOC Associate Intern to gain hands-on experience in a 24/7 Network Operations Center. You’ll work alongside seasoned technicians to support network monitoring, troubleshoot issues, and ensure smooth operations.

Ideal candidates are current first or second year students at a technical school, eager to learn, and ready to handle multiple tasks in a fast-paced environment. This hybrid internship offers flexible hours between 7 AM and 8 PM CT with initial training