NOC Associate Intern

SageNet, LLC.; Tulsa (OK); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Hybrid work model

Mentorship from NOC team

Hands-on experience

Job summary

SageNet is seeking a Tier 1 NOC Associate Intern to gain hands-on experience in a 24/7 Network Operations Center. You’ll work alongside seasoned technicians to support network monitoring, troubleshoot issues, and ensure smooth operations.

Ideal candidates are current first or second year students at a technical school, eager to learn, and ready to handle multiple tasks in a fast-paced environment. This hybrid internship offers flexible hours between 7 AM and 8 PM CT with initial training

Qualifications

• Currently enrolled in your first or second year at a technical school.
• Monitor network systems and respond to alerts in real time.
• Process maintenance requests and dispatch needs.
• Provide 1st and 2nd level phone support for NMS tickets.
• Troubleshoot basic hardware, software, and connectivity issues.
• Manage and escalation needs, ensuring timely resolution.
• Assist with outage coordination and customer communication.
• Support configuration and troubleshooting of SageNet products and services.
• Document actions and maintain accurate ticket records.

Responsibilities

• Monitor network systems and respond to alerts in real time.
• Process maintenance requests and dispatch needs.
• Provide 1st and 2nd level phone support for NMS tickets.
• Troubleshoot basic hardware, software, and connectivity issues.
• Manage escalation needs, ensuring timely resolution.
• Assist with outage coordination and customer communication.
• Support configuration and troubleshooting of SageNet products and services.
• Document actions and maintain accurate ticket records.

Skills

Network monitoring

NMS tickets

Phone support

Troubleshooting

Escalation handling

Communication

Education

Technical school student

Tools

NMS tools

Job description

WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. Headquartered in Tulsa, OK, with regional offices across the U.S., SageNet connects, manages, and protects technologies and devices across widely distributed enterprises, serving customers in industries such as retail, finance, healthcare, utilities, and energy.

SageNet’s nationwide infrastructure includes 24/7/365 U.S.-based Network and Security Operations Centers, geographically diverse teleports, multiple data centers, a national logistics center, and a nationwide field services organization. The company manages communications for more than 430,000 endpoints across the country.

What makes SageNet unique is its Why: a passion for Trusted Connections. This is a two-fold commitment. First, SageNet delivers secure, reliable, and innovative technological connections for its customers. Second, and just as importantly, the company works tirelessly to build trusted human connections with its customers, partners, and communities. By creating and nurturing these trusted connections, SageNet enhances the world that connects us all.

WHAT YOU’LL DO

As a Tier 1 NOC Associate Intern, you’ll gain hands-on experience in a 24/7 Network Operations Center. You’ll work alongside experienced technicians and engineers to support network monitoring, troubleshoot technical issues, and ensure smooth operations.

Major duties and responsibilities:

• Monitor network systems and respond to alerts in real time
• Process maintenance requests anddeterminedispatch needs
• Provide 1st and 2nd level phone support for NMS tickets
• Troubleshoot basic hardware, software, and connectivity issues
• Manage and escalation needs, ensuringtimelyresolution
• Assistwith outage coordination and customer communication
• Support configuration and troubleshooting ofSageNetproducts and services
• Document actions andmaintainaccurateticket records

Shift Requirements

We are excited to offer an intern position with flexible working hours between 7 AM and 8 PM CT. We understand the importance of balancing work with academic commitments, so we are willing to accommodate your school schedule to ensure a productive and manageable experience. The final schedule will be solidified prior to the start date. Please note that initial training will be required Monday through Friday from 5 PM to 8 PM.

WHO YOU ARE

To perform this role successfully, you must be eager to learn and demonstrate the ability to manage tasks effectively while working under the guidance of more experienced NOC technicians.

KeyQualifications

• Currently enrolled in your first or second year at a technical school
• Monitor network systems and respond to alerts in real time
• Process maintenance requests anddeterminedispatch needs
• Provide 1st and 2nd level phone support for NMS tickets
• Troubleshoot basic hardware, software, and connectivity issues
• Manage and escalation needs, ensuringtimelyresolution
• Assistwith outage coordination and customer communication
• Support configuration and troubleshooting ofSageNetproducts and services
• Document actions andmaintainaccurateticket records

WHAT YOU’LL GAIN

• Real-world experience in network monitoring and technical support
• Mentorship from experienced NOC technicians and engineers
• Exposure to industry-standard tools and processes
• Development of technical and customer service skills in a 24/7 environment

WORK ENVIRONMENT

Enjoy the flexibility of our hybrid work model. Our business casual working environment foster collaboration and productivity.

• Business casual office with hybrid work flexibility
• Collaborative, team-driven culture
• Opportunities to take initiative and contribute to real projects

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods
• Frequent use of hands and fingers
• Prolonged computer use

CLASSIFICATION*: Non-exempt/Hourly POSITION TYPE: Part-time/Internship TRAVEL REQUIREMENTS: None DIRECT REPORTS: None SAFETY SENSITIVE: No

Equal Opportunity Employer SageNet is committed to a skills-first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status.

SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.

SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet iscommitted to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management.

SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.