Hybrid 24/7 NOC Analyst: Network Ops & Incident Response

Insight Global; California; Hybrid; USD 60,000 - 85,000; Full time

Job summary

Insight Global is seeking a Network Operations/Support professional for a hybrid role in La Jolla, CA. You will monitor enterprise network and security alerts, perform Tier 1 troubleshooting, and manage incident tickets end-to-end while coordinating communications during outages.

The ideal candidate has 2–5 years in NOC/SOC or IT Infrastructure, basic Layer 2/3 knowledge, and familiarity with routers, switches, VLANs, and monitoring tools. Overnight shifts may be required.

Qualifications

• 2-5 years of NOC, SOC, Network Operations, Technical Support, or IT Infrastructure experience.
• Basic understanding of Layer 2/Layer 3 networking.
• Familiarity with routers, switches, VLANs, ports, and network monitoring tools.
• Experience working in a ticketing system.
• Strong communication and problem-solving skills.
• Ability to work independently on overnight shifts.
• Network+ or equivalent networking knowledge.

Responsibilities

• Monitor network and security alerts using enterprise monitoring tools.
• Perform Tier 1 troubleshooting of routers, switches, VLANs, and connectivity issues.
• Investigate logs and network events and escalate issues when needed.
• Create and manage incident tickets through resolution.
• Coordinate communication during outages and network incidents.
• Support network changes, access requests, and port/VLAN updates.
• Document troubleshooting steps and incident outcomes.

Skills

Network operations

Troubleshooting

Incident management

Communication

Education

Network+ or equivalent networking knowledge

Tools

Network monitoring tools

Ticketing system

Job description

Insight Global is seeking a Network Operations/Support professional for a hybrid role in La Jolla, CA. You will monitor enterprise network and security alerts, perform Tier 1 troubleshooting, and manage incident tickets end-to-end while coordinating communications during outages.

The ideal candidate has 2–5 years in NOC/SOC or IT Infrastructure, basic Layer 2/3 knowledge, and familiarity with routers, switches, VLANs, and monitoring tools. Overnight shifts may be required.