NOC Technician — 24/7 Incident & Monitoring Pro

Imagineeer, LLC; Washington (District of Columbia); On-site; USD 55,000 - 60,000; Full time

Job summary

Imagineeer, LLC seeks a motivated NOC Tier 1 Technician to join a 7x24x365 NOC team supporting mission-critical infrastructure for thousands of internal and millions of external users. You will monitor systems, respond to alerts, and provide first-level technical support in a fast-paced environment.

The role offers a strong entry path into IT operations and network support with exposure to ticketing systems, documented procedures, and escalation processes.

Qualifications

• High school diploma or GED equivalent.
• 1-2 years of experience in IT support, help desk, NOC, or related technical role.
• Basic understanding of networking concepts and technologies.
• Experience using ticketing systems and documentation tools.
• Basic knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with monitoring tools and ticketing systems (ServiceNow, Remedy, Jira).
• Understanding of incident management and ITIL framework concepts.
• Ability to follow documented procedures, runbooks, and standard operating procedures.
• Strong attention to detail and ability to identify patterns and anomalies.
• Excellent customer service orientation with professional communication skills.
• Ability to multitask and manage multiple concurrent incidents effectively.
• Strong written communication skills for documenting technical issues clearly and concisely.
• Capability to work under pressure in a fast-paced environment.
• Self-motivated with ability to work independently during assigned shifts.
• Flexibility to work rotating shifts including nights, weekends, and holidays.

Responsibilities

• Monitor network infrastructure, servers, applications, and services using monitoring tools and dashboards.
• Respond to system alerts, alarms, and service notifications per procedures and SLAs.
• Perform initial troubleshooting and diagnosis of network and system incidents.
• Document all incidents, activities, and resolutions in the ticketing system.
• Escalate complex issues to Tier 2/3 support teams per escalation procedures.
• Execute predefined remediation procedures and runbooks for common issues.
• Verify system backups, scheduled jobs, and automated processes complete successfully.
• Conduct routine health checks on network devices, servers, and critical applications.
• Answer incoming calls and emails from users reporting technical issues.
• Open, update, and close trouble tickets in the incident management system.
• Participate in shift handoffs to ensure continuity of operations.
• Communicate proactively with stakeholders regarding ongoing incidents and service impacts.
• Assist in maintaining NOC documentation including procedures, contact lists, and knowledge base articles.
• Monitor and report on system performance metrics and trends.
• Perform basic network connectivity tests and ping/traceroute diagnostics.
• Support network maintenance windows by monitoring systems during changes.
• Maintain awareness of current issues, planned maintenance, and known problems.
• Follow change management procedures and coordinate with change implementers.
• Participate in on-the-job training to develop technical skills and knowledge.

Skills

Networking fundamentals

IT support

Ticketing systems

Windows & Linux basics

Customer service

Documentation

Shift work

TCP/IP DNS DHCP

Education

Associate's degree in CS/IT

CompTIA A+/Network+

2-3 years NOC experience

Tools

ServiceNow

Remedy

Jira

SolarWinds

Nagios

Job description

Imagineeer, LLC seeks a motivated NOC Tier 1 Technician to join a 7x24x365 NOC team supporting mission-critical infrastructure for thousands of internal and millions of external users. You will monitor systems, respond to alerts, and provide first-level technical support in a fast-paced environment.

The role offers a strong entry path into IT operations and network support with exposure to ticketing systems, documented procedures, and escalation processes.