NOC Intern: Hybrid, Real-World Network Ops

SageNet; Tulsa (OK); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Hybrid work model

Mentorship from experienced NOC techs

Real-world experience in network ops

Job summary

SageNet is seeking a Tier 1 NOC Associate Intern to gain hands-on experience in a 24/7 Network Operations Center in Tulsa, OK. You will work with experienced technicians to monitor networks, troubleshoot issues, and support NMS tickets while balancing school commitments.

The role offers hybrid work with flexible shifts between 7 AM and 8 PM CT and initial training evenings. This internship emphasizes real-world experience, mentorship, and developing technical and customer service skills in a

Qualifications

• Currently enrolled in your first or second year at a technical school.
• Monitor network systems and respond to alerts in real time.
• Process maintenance requests and dispatch needs.
• Provide 1st and 2nd level phone support for NMS tickets.
• Troubleshoot basic hardware, software, and connectivity issues.
• Manage and escalate tickets as needed, ensuring timely resolution.
• Assist with outage coordination and customer communication.
• Support configuration and troubleshooting of SageNet products and services.
• Document actions and maintain accurate ticket records.

Responsibilities

• Monitor network systems and respond to alerts in real time.
• Process maintenance requests and dispatch needs.
• Provide 1st and 2nd level phone support for NMS tickets.
• Troubleshoot basic hardware, software, and connectivity issues.
• Manage and escalate tickets as needed, ensuring timely resolution.
• Assist with outage coordination and customer communication.
• Support configuration and troubleshooting of SageNet products and services.
• Document actions and maintain accurate ticket records.

Skills

Multi-tasking

Detail Oriented

Enthusiastic

Goal Completion

Growth Opportunities

Self-Starter

Education

Technical training or IT related field

Job description

SageNet is seeking a Tier 1 NOC Associate Intern to gain hands-on experience in a 24/7 Network Operations Center in Tulsa, OK. You will work with experienced technicians to monitor networks, troubleshoot issues, and support NMS tickets while balancing school commitments.

The role offers hybrid work with flexible shifts between 7 AM and 8 PM CT and initial training evenings. This internship emphasizes real-world experience, mentorship, and developing technical and customer service skills in a