Night & Weekend Member Experience Specialist

ComForCare Home Care (Raleigh, NC); Waterloo (IA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Insurance: Health

Short Disability

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Waterloo, IA seeks a Customer Service Representative to greet members, manage front desk tasks, and ensure a positive guest experience. You will handle calls, tours, sign-ups, and account updates while maintaining a welcoming club environment.

The role emphasizes strong customer service, teamwork, and clear communication with supervisors to resolve issues and support members and guests effectively.

Qualifications

• Honesty and integrity are essential.
• Strong customer service skills are required.
• Basic computer proficiency is expected.

Responsibilities

• Greet and assist potential members and guests to deliver a positive experience.
• Handle front desk tasks and answer phone inquiries with courtesy.
• Assist with member sign-ups, sign-ins, cancellations, and updating account information.
• Support in member services issues and route to appropriate supervisor when needed.
• Maintain neatness and cleanliness of the club environment.

Skills

Honesty

Customer service

Computer skills

Job description

Planet Fitness - PF Baseline Fitness in Waterloo, IA seeks a Customer Service Representative to greet members, manage front desk tasks, and ensure a positive guest experience. You will handle calls, tours, sign-ups, and account updates while maintaining a welcoming club environment.

The role emphasizes strong customer service, teamwork, and clear communication with supervisors to resolve issues and support members and guests effectively.