Member Experience Specialist - Free Gym Membership

Planet Fitness; Waterloo (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one famly

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Waterloo, IA is seeking a Customer Service Representative to drive new member sales and create a positive member experience by delivering excellent service to members, prospective members, and guests. This role reports to the Club Manager and offers flexible status options including full-time and part-time.

You will greet potential members, handle front desk tasks, assist with sign-ups and sign-ins, address questions, and help maintain a clean club.

Qualifications

• Honesty and good work ethic required.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to deliver a great customer experience.
• Answer phone calls politely and help with questions or concerns.
• Take information calls and tours; assist with sign-ups, cancellations, and member updates.
• Facilitate member services issues and forward to supervisor as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Honesty

Customer service

Computer basics

Job description

Planet Fitness in Waterloo, IA is seeking a Customer Service Representative to drive new member sales and create a positive member experience by delivering excellent service to members, prospective members, and guests. This role reports to the Club Manager and offers flexible status options including full-time and part-time.

You will greet potential members, handle front desk tasks, assist with sign-ups and sign-ins, address questions, and help maintain a clean club.