Front Desk & Member Experience Specialist

ComForCare Home Care (Raleigh, NC); Cathedral City (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

Flexible schedule

Advancement opportunities

Training & development

Free membership for self

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, handle front desk tasks and provide a superior member experience. You will assist with inquiries, tours, sign-ups and account updates to ensure smooth operations.

Responsibilities include welcoming guests, answering calls, processing memberships, and escalating issues to the Club Manager as needed. Flexible schedule and growth opportunities are provided.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite and friendly manner.
• Taking info calls and tours and updating member information.
• Assist in member check-ins, sign-ups, cancellations, and BCM amenity usage.
• Redirect issues to Club Manager or supervisor as needed.

Skills

Customer Service

Basic computer skills

Communication

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, handle front desk tasks and provide a superior member experience. You will assist with inquiries, tours, sign-ups and account updates to ensure smooth operations.

Responsibilities include welcoming guests, answering calls, processing memberships, and escalating issues to the Club Manager as needed. Flexible schedule and growth opportunities are provided.