Night Valet & Guest Experience Specialist

Towne; Bay Lake (FL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

Towne Park seeks a Guest Service Associate to deliver exceptional hospitality, park and retrieve vehicles, assist guests with luggage, and provide accurate information and directions. This role emphasizes friendly, efficient service and adherence to safety procedures.

Responsibilities include processing tickets, communicating with guests, and handling payments while maintaining a welcoming environment. Prior experience is valued; strong English skills are essential.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to guests and colleagues.
• Basic arithmetic and money handling.
• Understanding time formats (24 hour/military).
• Understanding rates and time calculations.
• Vehicle operation and parking procedures.

Responsibilities

• Park and retrieve vehicles safely and promptly.
• Assist guests with luggage and bell services as needed.
• Provide directions, taxis, reservations, and area information.
• Explain parking rates and retrieval procedures to guests.
• Accurately process tickets and revenue documentation.

Skills

Customer service

English writing

Numerical skills

Time systems

Vehicle operation

Parking skills

Guest interaction

Education

High school diploma

Job description

Towne Park seeks a Guest Service Associate to deliver exceptional hospitality, park and retrieve vehicles, assist guests with luggage, and provide accurate information and directions. This role emphasizes friendly, efficient service and adherence to safety procedures.

Responsibilities include processing tickets, communicating with guests, and handling payments while maintaining a welcoming environment. Prior experience is valued; strong English skills are essential.