Night-Shift Service Desk Technician | TS/SCI Clearance

Antero Technology Services; Maryland; In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Antero Technology Services seeks a Service Desk Technician for a fully onsite night shift in Annapolis Junction, Maryland. You will provide Tier 1/2 support, troubleshoot Windows systems, applications, and connectivity, and help users recover quickly from IT issues.

This role requires active TS/SCI clearance with CI Poly before starting; DoD 8570 IAT II and one of A+, HDI, ITIL Foundation, or Microsoft 365 are preferred.

Competenze

• Strong ability to troubleshoot Windows-based desktops, laptops, printers, and end-user devices.
• Experience in enterprise service desk operations, incident management, and ticket documentation.
• Experience diagnosing account-access and authentication issues.
• Excellent written and verbal communication, documenting steps and resolutions clearly.

Mansioni

• Provide Tier 1 and Tier 2 technical support for hardware, software, applications, connectivity and system-access issues.
• Troubleshoot Windows desktops, laptops, printers, and related end-user technologies.
• Investigate incidents, identify likely causes, and work toward effective resolution.
• Support account access, authentication, and common network connectivity troubleshooting.
• Document incidents, troubleshooting steps, and resolutions in the service desk ticketing system.
• Escalate issues requiring specialized support with clear documentation and findings.
• Communicate with users throughout the support process and explain issues and next steps.
• Contribute to accurate support documentation, FAQs, and knowledge resources to improve service delivery.

Conoscenze

Windows troubleshooting

Enterprise service desk

Account access issues

Clear communication

Troubleshooting judgment

Formazione

High school diploma + 3 years experience

Bachelor’s degree + no experience

Descrizione del lavoro

Antero Technology Services seeks a Service Desk Technician for a fully onsite night shift in Annapolis Junction, Maryland. You will provide Tier 1/2 support, troubleshoot Windows systems, applications, and connectivity, and help users recover quickly from IT issues.

This role requires active TS/SCI clearance with CI Poly before starting; DoD 8570 IAT II and one of A+, HDI, ITIL Foundation, or Microsoft 365 are preferred.