Night-Shift Help Desk Technician | IT Support Pro (Secret Clearance)

AMERICAN SYSTEMS; McLean (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

AMERICAN SYSTEMS is seeking a Help Desk Technician to provide frontline IT support for government programs. The role requires handling calls and emails, troubleshooting user problems, and logging requests in the tracking system.

The position runs Tuesday and Friday nights 11:00 PM–6:00 AM ET, with potential for additional hours. Candidates must have a US citizenship, be able to work independently, and possess one year of help desk experience along with a clearable background.

Qualifications

• Active DOD Secret clearance or higher required.
• One year of help desk experience required.
• US citizenship required.
• Excellent written and oral communication.

Responsibilities

• Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems.
• Provide professional customer service and timely resolution or escalation of issues.
• Perform user data corrections and respond to questions.
• Assist users with subscribing and unsubscribing to the system.
• Assist users with moving accounts between locations, updating contact information and setting up alerts on multiple devices.
• Educate end users on appropriate system use and share technology best practices.
• Accurately log all service requests and document resolutions using call tracking software.

Skills

Help desk experience

Clearance (DOD)

Strong communication

Multitasking

Phone support

Tools

Call tracking software

Windows OS

Networking basics

Job description

AMERICAN SYSTEMS is seeking a Help Desk Technician to provide frontline IT support for government programs. The role requires handling calls and emails, troubleshooting user problems, and logging requests in the tracking system.

The position runs Tuesday and Friday nights 11:00 PM–6:00 AM ET, with potential for additional hours. Candidates must have a US citizenship, be able to work independently, and possess one year of help desk experience along with a clearable background.