Tier 1 Help Desk Systems Administrator – TS/SCI On-Site

Government Technical Services Corporation; Annapolis (MD); On-site; USD 73,000 - 82,000; Full time

Benefits offered by this job

11 paid holidays

Five weeks PTO to start

Medical, dental, and vision plans

Company-paid life insurance and short/

Job summary

Government Technical Services Corporation seeks a Systems Administrator, Tier 1 to manage AWS infrastructure and provide user support on-site in Annapolis Junction, MD. The role requires an active TS/SCI clearance with polygraph and a 6am–4pm shift, Monday–Friday.

Responsibilities include handling help desk tickets, diagnosing basic IT issues, incident reporting, and assisting with inventory and knowledge-base updates. On-site work only; holidays may be required.

Qualifications

• Active Top Secret/SCI clearance with polygraph.
• High School diploma or GED with 10 years of experience or a Bachelor's degree with 5 years of experience.
• Experience with ServiceNow ticketing system.
• On-site, shift 6am–4pm; willing to work holidays when required.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using the help desk system.
• Diagnose and resolve basic hardware, software, and network issues.
• Provide step-by-step troubleshooting guidance to users.
• Escalate complex issues to second-level support when needed.
• Install, configure, and update software on user devices.
• Assist with passwords, account lockouts, and access issues.
• Maintain inventory of IT assets and document resolutions.
• Contribute to knowledge base articles for self-service solutions.
• Create and submit tickets with all necessary information.

Skills

Communication skills

Customer service

Problem solving

Education

High School diploma or GED

Bachelor's degree with 5 years of experience

Certifications: CompTIA A+ CE

Certifications: CompTIA Network+ CE

Tools

ServiceNow

Job description

Government Technical Services Corporation seeks a Systems Administrator, Tier 1 to manage AWS infrastructure and provide user support on-site in Annapolis Junction, MD. The role requires an active TS/SCI clearance with polygraph and a 6am–4pm shift, Monday–Friday.

Responsibilities include handling help desk tickets, diagnosing basic IT issues, incident reporting, and assisting with inventory and knowledge-base updates. On-site work only; holidays may be required.