Senior Technical Support Engineer — TS/SCI Clearance

Nightwing; Annapolis (MD); On-site; USD 122,000 - 253,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) plan

PTO

Holidays

Job summary

Nightwing seeks an experienced Senior Technical Support Engineer to support high-visibility, mission-critical systems in Annapolis Junction, Maryland. The role requires an active TS/SCI with CI Poly clearance and IAT Level II certification, with 10+ years of technical support experience.

The position emphasizes hands-on technical leadership, complex incident resolution, and mentoring junior engineers to ensure operational excellence for critical IT infrastructure and systems.

Qualifications

• Active TS/SCI CI Poly clearance is mandatory.
• IAT Level II certification is required.
• 10+ years of relevant technical support experience or an equivalent combination of education and experience.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
• Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.
• Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.
• Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
• Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
• Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
• Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.

Skills

TS/SCI CI Poly clearance

IAT Level II certification

Analytical problem solving

Troubleshooting

Communication skills

Independent worker

Job description

Nightwing seeks an experienced Senior Technical Support Engineer to support high-visibility, mission-critical systems in Annapolis Junction, Maryland. The role requires an active TS/SCI with CI Poly clearance and IAT Level II certification, with 10+ years of technical support experience.

The position emphasizes hands-on technical leadership, complex incident resolution, and mentoring junior engineers to ensure operational excellence for critical IT infrastructure and systems.