Service Desk Technician

Antero Technology Services; Maryland; On-site; USD 42,000 - 64,000; Full time

Job summary

Antero Technology Services seeks a Service Desk Technician for a fully onsite night shift in Annapolis Junction, Maryland. You will provide Tier 1/2 support, troubleshoot Windows systems, applications, and connectivity, and help users recover quickly from IT issues.

This role requires active TS/SCI clearance with CI Poly before starting; DoD 8570 IAT II and one of A+, HDI, ITIL Foundation, or Microsoft 365 are preferred.

Qualifications

• Strong ability to troubleshoot Windows-based desktops, laptops, printers, and end-user devices.
• Experience in enterprise service desk operations, incident management, and ticket documentation.
• Experience diagnosing account-access and authentication issues.
• Excellent written and verbal communication, documenting steps and resolutions clearly.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, applications, connectivity and system-access issues.
• Troubleshoot Windows desktops, laptops, printers, and related end-user technologies.
• Investigate incidents, identify likely causes, and work toward effective resolution.
• Support account access, authentication, and common network connectivity troubleshooting.
• Document incidents, troubleshooting steps, and resolutions in the service desk ticketing system.
• Escalate issues requiring specialized support with clear documentation and findings.
• Communicate with users throughout the support process and explain issues and next steps.
• Contribute to accurate support documentation, FAQs, and knowledge resources to improve service delivery.

Skills

Windows troubleshooting

Enterprise service desk

Account access issues

Clear communication

Troubleshooting judgment

Education

High school diploma + 3 years experience

Bachelor’s degree + no experience

Job description

Annapolis Junction, MD | Onsite | Night Shift: 10 PM–6 AM

At Antero Technology Services, we're looking for a Service Desk Technician who enjoys getting to the root of technical problems—not just passing tickets along. You'll provide hands-on enterprise IT support, troubleshoot Windows systems, applications, connectivity, and access issues, and help users get back to work.

This is a fully onsite night-shift position (10 PM–6 AM) in Annapolis Junction, MD. An active TS/SCI clearance is required. An existing CI Poly is preferred, but candidates who need to complete government polygraph processing may also be considered.

What You'll Do

Provide Tier 1 and Tier 2 technical support, helping users resolve hardware, software, application, connectivity, and system-access issues.

Troubleshoot Windows desktops, laptops, printers, and related end-user technologies.

Investigate technical incidents, identify likely causes, and work toward effective resolution.

Support account access, authentication, and common network connectivity troubleshooting.

Document incidents, troubleshooting steps, and resolutions in the service desk ticketing system.

Escalate issues requiring specialized support, providing clear documentation and technical findings.

Communicate with users throughout the support process, explaining technical issues and next steps clearly.

Contribute to accurate support documentation, FAQs, and knowledge resources that help improve service delivery.

What You Need

Active TS/SCI clearance.

CI Poly before starting work. An existing CI Poly is preferred but is not required for initial consideration. Candidates who do not currently hold one may be considered for government polygraph processing. Successful completion is required before starting, and scheduling depends on government availability.

At least one of the following certifications: CompTIA A+, HDI, ITIL Foundation, or Microsoft 365.

Education and experience: High school diploma with at least 3 years of relevant experience, or a bachelor's degree with no additional experience required.

Ability to work fully onsite in Annapolis Junction, Maryland, on the 10 PM–6 AM night shift.

What We're Looking For

You'll be a strong fit if you have experience supporting users in an enterprise IT environment and enjoy working through technical problems from initial contact to resolution.

We're particularly interested in people who bring:

Practical troubleshooting experience with Windows computers, applications, peripherals, and common connectivity problems.

Familiarity with enterprise service desk operations, including incident management, ticket documentation, and escalation.

Experience diagnosing account-access issues and helping users resolve authentication or system-access problems.

The ability to explain technical issues clearly and provide responsive, professional customer support.

Sound troubleshooting judgment, attention to detail, and the ability to work through problems methodically.

You don't need to have worked with every technology in our environment. We're looking for a solid technical foundation, practical problem-solving skills, and the ability to contribute effectively.

Especially Valuable

Additional experience we'd value includes:

An existing CI Poly.

Active Directory administration or troubleshooting.

Public Key Infrastructure (PKI) and certificate-related support.

Scripting or automation used to improve IT support activities.

Knowledge management, support documentation, or process improvement.

Experience supporting users in large enterprise IT environments.

These are differentiators, not additional mandatory qualifications.

Why Antero?

We're a small business where individual contributions matter. We value people who take ownership of their work, support their colleagues, and build strong working relationships.

At Antero, you'll be part of a company that emphasizes personal involvement, direct accountability, and accessible leadership. We believe technical competence and good customer service go hand in hand, and we value employees who bring both to their work.

Position: Service Desk Technician

Location: Annapolis Junction, Maryland

Work Arrangement: Fully onsite

Schedule: Night shift, 10 PM–6 AM

Clearance: Active TS/SCI required

Polygraph: CI Poly required before starting; existing CI Poly preferred

Certifications: DoD 8570 IAT II plus one of A+, HDI, ITIL Foundation, or Microsoft 365

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.