Night Shift PBX Operator

TEKsystems; California (MO); On-site; USD 28,000 - 40,000; Full time

Job summary

TEKsystems is seeking a PBX Operator for a contract role in Long Beach, CA. The ideal candidate will handle caller inquiries with professionalism and accuracy, using the PBX system and security radio, while supporting department goals and HIPAA compliance.

Responsibilities include delivering exceptional customer service, directing calls, and maintaining correct patient identifiers in Epic when needed. Graveyard shift noted with specific schedule expectations.

Qualifications

• Minimum six months of phone experience in a hospital or call center.
• Clear verbal and written communication required.
• Strong customer service skills.
• Proficiency with electronic medical records and Microsoft Office.
• HIPAA compliance and accurate patient identification required.

Responsibilities

• Deliver excellent customer service and assist callers.
• Direct calls to the appropriate department and provide information.
• Use the PBX system (Interactive Intelligence) and security radio accurately.
• Identify callers and locations; provide HIPAA-compliant information.
• Assist with emergency paging and coordinate with Security as needed.

Skills

Phone experience

Customer service

Pbx phone

Communication

Education

High school diploma

Medical terminology knowledge

Tools

Electronic Medical Record (EMR)

Microsoft Office

Job description

Job Description

Description

The PBX Operator is under the direction of the Supervisor/ Manager and is responsible for answering and redirecting calls for the Hospital. Including general information, phone numbers and department locations as required to achieve departmental goals in a courteous, professional, accurate and timely manner. The PBX operator demonstrates excellent and compassionate service, problem solving skills in every interaction, including the ability to remain calm under pressure and a commitment to customer satisfaction.

Job Responsibilities

• Ability to deliver and provide excellent customer service.


• Actively supports MHS initiatives, department performance improvement activities to establish continued enhancement of services provided by the PBX department. (Meetings, employee engagement survey, education, and training activities)


• Demonstrates appropriate level of expertise and proficiency using the PBX paging system (Interactive Intelligence) and the security radio.


• Ability to answer and direct calls timely and professionally. Provides general information such as phone numbers and location as required.


• Ability to understand and follow all emergency codes and alarm paging protocols. Performs paging functions accurately and timely. Works with Security in handling emergency situations professionally.


• Avoids HIPAA violations by choosing the correct patient in Epic and registers patients timely and accurately in Epic. Adheres to department policy of using two patient identifiers.


• Delivers excellent customer service with colleagues, physicians, patients and visitors. Maintains effective working relationships with co-workers and others.


• Adheres to and supports MHS initiatives, department workflows/ improvements and standard work.


• Participates in and supports department specific performance improvement, staff meetings, and projects. (Employee Engagement survey, service excellence, etc.) Participates in the employee engagement action plan and assists with improving the score.


• Maintains an appropriate level of expertise in the Interactive Intelligence system and proficiency using the PBX paging system (Interactive Intelligence), fire panel and security radio.


• Performs paging functions on both the overhead and pager system in a timely manner that is accurate and expedient. Assists security in handling all emergency situations in a professional cooperative manner. Documents all emergency codes timely and accurately in the code book.

Required Skills & Experience

• Six (6) months or more of phone experience answering calls or phone operator in a hospital or call center is a plus.


• Must communicate effectively and clearly both verbally and in writing.


• Strong customer service skills.


• Positive work ethic.


• General computer skills required including: electronic medical record and Microsoft Office.


• Knowledge of medical terminology.


• Ability to train and orientate new staff.


• Ability to be at work and be on time. Adheres to MHS time and attendance policy.


• Ability to interact in a positive and constructive manner.


• Ability to prioritize and multitask.

Preferred Skills & Experience

• Bi-lingual (English/Spanish, or English/Vietnamese).


• Hospital admitting experience a plus.

Required Education

• N/A

Preferred Education

• High school graduate preferred.


• Medical Terminology is a plus

Skills

Customer service, Pbx phone, answering phones

Top Skills Details

Customer service,Pbx phone

Additional Skills & Qualifications

Schedule Notes: Graveyard Shift: Wed, Thu (OFF), 11pm - 730am Fri - Tue work schedule

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Long Beach, CA.

Pay and Benefits

$25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision


• Critical Illness, Accident, and Hospital


• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available


• Life Insurance (Voluntary Life & AD&D for the employee and dependents)


• Short and long-term disability


• Health Spending Account (HSA)


• Transportation benefits


• Employee Assistance Program


• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully on