PBX Switchboard Operator-PBX Operations

Nationwide Children's Hospital; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH is seeking a PBX operator to handle incoming calls, relay messages, direct callers, and support the paging system.

The role requires a High School Diploma and experience with multi-line phones; training is provided. You will greet visitors, maintain records, and assist in onboarding new staff while remaining calm and professional in stressful situations.

Qualifications

• High School Diploma or equivalent required.
• Six months of PBX operator experience or one year with multi-line phones preferred.
• Knowledge of medical terminology helpful.

Responsibilities

• Answer incoming calls and direct to appropriate department or person.
• Place outgoing calls as requested by staff.
• Maintain accurate records of calls made and received.
• Greet visitors and direct them to the appropriate area or person.
• Provide general information to callers and visitors as needed.
• Assist in training and onboarding new staff.

Skills

Medical terminology

Communication skills

Multi-tasking

Computer skills

Confidentiality

Emergency response

Information retention

Education

High School Diploma

Job description

Job Description Summary

Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and directs them where they are needed, and reports any telephone problems.

Overview

Variable Hours ranging from 7am -12am

Essential Functions

• Answers incoming calls and directs them to the appropriate department or person.


• Places outgoing calls as requested by employees and management.


• Maintains accurate and up-to-date records of all calls made and received.


• Greets visitors and directs them to the appropriate area or person.


• Provides general information to callers and visitors as needed.


• Assists in training and onboarding new staff.

Education Requirement

High School Diploma or equivalent, required.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

• Knowledge of medical terminology.


• Excellent communication, interpersonal, and customer service skills


• Ability to multi-task, maintaining accuracy and efficiency.


• Effective computer, spreadsheet, and analytical skills.


• Ability to maintain composure in stressful situations, maintain confidentiality, and respond quickly to emergency situations.


• Ability to retain and repeat pertinent information.

Experience

Six months of experience as PBX operator or one year of experience with multi-line phones, preferred.

Physical Requirements

OCCASIONALLY: Decision Making, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Problem solving
FREQUENTLY: Computer skills, Hand use: grasping, gripping, turning, Interpreting Data, Repetitive hand/arm use
CONTINUOUSLY: Audible speech, Hearing acuity, Seeing - Far/near, Sitting

Additional Physical Requirements Performed But Not Listed Above

(not specified)

\"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"