SWITCHBOARD OPERATOR, HOSPITALITY SERVICES

Sgmc-Health-1; Valdosta (GA); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

SGMC Health is seeking a Switchboard Operator for the Main Campus, Hospitality Services. You will screen and route calls, manage on-call schedules, and page physicians as needed, while protecting patient privacy.

Ideal candidates have a high school diploma, experience with PBX systems, and at least two years in a secretarial role. The position requires flexibility to work varied hours on site.

Qualifications

• The Switchboard Operator must be a high school graduate or hold an equivalent qualification.
• Experience with a multi-line switchboard/PBX system preferred.
• Minimum two years secretarial experience.

Responsibilities

• Receive, screen and transfer high volume calls to recipients professionally.
• Maintain an accurate emergency and page code database for the organization.
• Manage on-call schedules and physician paging via multiple channels.
• Serve as the main information source and emergency contact for the health system.
• Protect patient privacy under HIPAA and maintain confidentiality.

Skills

Typing 35 wpm

Active listening

Clear communication

Problem solving

Organizational skills

Ability to work irregular schedules

Education

High school diploma or equivalent

Tools

PBX system

Job description

Description

WHAT IT'S LIKE AT SGMC HEALTH

Purpose. No matter your role or area that you work in, at SGMC Health we are collectively working towards goals that will make our community a better place.

Excellence. We strive to do the right thing the right way, are accountable in all we do, require competence of our people, and are compassionate in our service.

Team Spirit. We encourage team effort, support personal and professional development, acknowledge individual talents and skills, and support innovation and empowerment.

Award Winning Performance. We are committed to providing the best care possible and we are proud to be recognized locally, statewide, and nationally for the exceptional care that our staff provides.

WHY YOU WILL LOVE SGMC HEALTH

SGMC has great benefit options, depending on the role that you are going into– including healthcare, supplementary benefits, ways to save for the future, opportunities for career advancement, and opportunities to expand your skill set. Some of these great benefit options are listed below:

• Low Healthcare Insurance Premiums
• 401(k) with employer match
• Paid Time Off (PTO)
• Employee discounts
• Company paid life insurance
• Short-Term and Long-Term Disability
• Cancer Insurance
• Accident Insurance
• Pet Insurance
• Tuition Reimbursement
• On-the-job training and skills development
• Opportunities for growth and advancement
• Employee Assistance Program

JOB LOCATION :

Main Campus

DEPARTMENT:

HOSPITALITY SERVICES

SCHEDULE:

Full Time, Varied Hours/Shift,

POSITION SUMMARY

Operate and maintain complex communication systems such as PBXs (Private Branch Exchange) consoles, headsets, intercoms, telephones and other related equipment. Primary responsibilities include receiving, screening and transferring high volume calls to intended recipients (patients, departments, staff, or physicians) appropriately, efficiently and in a professional and courteous manner. Maintain an accurate database of emergency codes, call codes for the organization through overhead paging system, and page code teams including physicians. Manage on-call schedules and contact database. Page on-call physicians as needed through multiple avenues. Functions as an answering service for physicians, departments, and Hospice. Monitor alarm systems, fire panels, generators, surgery gases, HVAC and the weather channel. Communicates information regarding emergency/disaster exercises and events throughout organization. Serves the health system as the main information source and emergency contact. Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital systems. Requires extensive sitting. Ability to train and direct new staff learning process in regards to job functions

EDUCATION

The Switchboard Operator must be a high school graduate or hold an equivalent qualification.

EXPERIENCE

Experience with a multi-line switchboard/PBX system preferred. Minimum two years secretarial experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Accurate computer keyboard and typing skills, minimum 35 wpm.
• Ability to assess, problem solve and work in multiple systems simultaneously.
• Active listening and clear communication skills.
• Good organizational skills.
• Ability to perform repetitive tasks
• Ability to work without close supervision
• Ability to make decisions based on written documentation or verbal instructions
• Ability to diffuse customer aggravation
• Able to work irregular schedules including evenings, nights, weekends and holidays.

WORKING CONDITIONS - ADA INFORMATION

Requires substantial amount of time sitting at a desk. Switchboard Operators are subject to working irregular schedules (including weekends and holidays). At times, due to workload, Switchboard Operators are subject to high levels of stress. Position requires considerable mental effort and logical thought processing. Lifting not to exceed 25lbs.

SEE WHAT ALL OF THE HYPE IS ABOUT

https://www.youtube.com/watch?v=_DeqKw8xk54