Night Shift Patient Logistics Specialist

HCA-Healthcare; Richmond (VA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan with match

Education support

Job summary

HCA Healthcare is seeking a Patient Logistics Specialist to join our Patient Logistics Center in the Richmond area. The role requires coordinating referrals, transfers, and bed management to support patient flow, with onsite duties at the PLC located within 60 miles of Richmond, VA.

The position is full-time with night shifts and weekend rotation; benefit from comprehensive plans, education support, and retirement options as part of our total rewards package.

Qualifications

• 2+ years of healthcare experience highly preferred.
• Behavioral Health experience highly preferred.
• Call Center – Transfer Center – Bed Management experience helpful.

Responsibilities

• Responds to phone calls with a sense of urgency and, demonstrating good customer service skills.
• Gathers initial information required to open new case/call(s) and prepares clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
• Helps to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility.
• Maintains active inventory of bed availability within the community for non-HCA bed placements and admissions.
• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.
• Provides updates to customers on status of patient case(s), i.e. assessment status and bed placement requests
• Assists to schedule and prioritize discharge transports and supports the Patient Logistics Center by assuring rapid response to requests for services
• Demonstrate the ability to process patient acuity utilizing critical thinking skills, clinical decision making, and acquired knowledge to assist in assessing situations and facilitate patient flow through the continuum of care.

Skills

Healthcare experience

Behavioral Health experience

Call Center experience

Job description

HCA Healthcare is seeking a Patient Logistics Specialist to join our Patient Logistics Center in the Richmond area. The role requires coordinating referrals, transfers, and bed management to support patient flow, with onsite duties at the PLC located within 60 miles of Richmond, VA.

The position is full-time with night shifts and weekend rotation; benefit from comprehensive plans, education support, and retirement options as part of our total rewards package.