Patient Transfer Logistic Specialist - Days

HCA-Healthcare; Florida; Presencial; USD 43 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits

Wellbeing support

Paid time off

401(k) with match

Education support

Additional benefits

Resumo da oferta

HCA Healthcare is seeking a Patient Transfer Logistics Specialist to coordinate patient transfers and manage bed availability from a Patient Logistics Center onsite. The role involves intake of referrals from Emergency Departments, inpatient settings, and community settings, with emphasis on rapid response and accurate information flow.

The position requires strong customer service, the ability to gather essential clinical details, and experience in transfer centers or bed management.

Qualificações

• 2+ years of healthcare experience preferred.
• Behavioral health experience preferred.
• Call center, transfer center or bed management experience helpful.

Responsabilidades

• Responds to phone calls with urgency and good customer service.
• Gathers initial information to open cases for clinicians.
• Locates resources and coordinates patient disposition and admissions.
• Maintains bed availability inventory for non-HCA bed placements.
• Accepts, tracks and facilitates hospital transfers and transports.
• Provides updates on case status to customers.

Conhecimentos

Healthcare experience

Behavioral health experience

Call center experience

Transfer center experience

Bed management experience

Descrição da oferta de emprego

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Transfer Logistics Specialist - Days today with HCA Healthcare.

The Patient Logistics Specialist is responsible for the intake of new case referrals including status updates to/from Emergency Departments, Inpatient Hospital Settings, or Community Settings. The Patient Logistics Specialist responds to phone calls, faxes, and e-mail requests, or other forms of intake communication, for clinical information, patient admissions or transfers, transport requests and other non-clinical information.

Primary Duties and Responsibilities

• Responds to phone calls with a sense of urgency and, demonstrating good customer service skills
• Gathers initial information required to open new case/call(s) and prepares clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
• Helps to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility.
• Maintains active inventory of bed availability within the community for non-HCA bed placements and admissions.
• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.
• Provides updates to customers on status of patient case(s), i.e. assessment status and bed placement requests
• Assists to schedule and prioritize discharge transports and supports the Patient Logistics Center by assuring rapid response to requests for services
• Demonstrate the ability to process patient acuity utilizing critical thinking skills, clinical decision making, and acquired knowledge to assist in assessing situations and facilitate patient flow through the continuum of care.

Experience

• 2+ years of healthcare experience highly preferred
• Behavioral Health experience highly preferred
• Call Center – Transfer Center – Bed Management experience helpful

Scheduling Requirements

• This position is Full-Time Days and requires a Weekend Rotation: 12 hour shift requirement unless otherwise noted. This role will require you to work some holidays.

Location Requirements

• You will perform the duties and responsibilities of this position onsite at an HCA Patient Logistics Center (PLC).
• Qualified candidates must live within 60 miles of an HCA PLC in the market area associated with the position.
• Richmond, VA
• Jacksonville, FL
• Tamarac, FL
• Plano, TX
• Denver, CO

Please view this video for a Day in the Life at an HCA Patient Logistics Center

HCA Transfer Center

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."
- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Transfer Logistics Specialist - Days opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.