Patient Logistics Specialist - Days

HCA Healthcare; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

HCA Florida Memorial Hospital is seeking a Patient Logistics Specialist to manage intake of new referrals, coordinate transfers and admissions, and provide timely status updates to Emergency Departments, inpatient and community settings. You will facilitate bed availability and coordinate transport while prioritizing rapid response and patient flow.

The role requires strong customer service skills, attention to detail, and the ability to work onsite in the Patient Logistics Center with weekend

Qualifications

• 2+ years of healthcare experience preferred.
• Behavioral health experience preferred.
• Call Center/Transfer Center/Bed management experience helpful.

Responsibilities

• Responds to phone calls with urgency and strong customer service.
• Gathers initial information to open new case and prepares clinical information for clinicians.
• Locates resources and coordinates information to support patient disposition or admissions.
• Maintains active inventory of bed availability for non-HCA bed placements.
• Accepts, tracks and facilitates hospital transfers and transports via phone and systems.
• Provides updates to customers on status of patient cases.
• Schedules discharge transports and supports rapid response to requests for services.
• Assesses situations using clinical reasoning to aid patient flow through the continuum of care.

Skills

Healthcare experience

Behavioral Health experience

Call Center

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Transfer Logistics Specialist today with HCA Florida Memorial Hospital.

The Patient Logistics Specialist is responsible for the intake of new case referrals including status updates to/from Emergency Departments, Inpatient Hospital Settings, or Community Settings. The Patient Logistics Specialist responds to phone calls, faxes, and e-mail requests, or other forms of intake communication, for clinical information, patient admissions or transfers, transport requests and other non-clinical information.

Primary Duties and Responsibilities

• Responds to phone calls with a sense of urgency and, demonstrating good customer service skills
• Gathers initial information required to open new case/call(s) and prepares clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
• Helps to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility.
• Maintains active inventory of bed availability within the community for non-HCA bed placements and admissions.
• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.
• Provides updates to customers on status of patient case(s), i.e. assessment status and bed placement requests
• Assists to schedule and prioritize discharge transports and supports the Patient Logistics Center by assuring rapid response to requests for services
• Demonstrate the ability to process patient acuity utilizing critical thinking skills, clinical decision making, and acquired knowledge to assist in assessing situations and facilitate patient flow through the continuum of care.

Experience

• 2+ years of healthcare experience highly preferred
• Behavioral Health experience highly preferred
• Call Center – Transfer Center – Bed Management experience helpful

Scheduling Requirements

• This position is Full-Time Days and requires a Weekend Rotation: 12 hour shift requirement unless otherwise noted. This role will require you to work some holidays.

Location Requirements

• You will perform the duties and responsibilities of this position onsite at an HCA Patient Logistics Center (PLC).
• Qualified candidates must live within 60 miles of an HCA PLC in the market area associated with the position.

Locations

• Richmond, VA
• Jacksonville, FL
• Tamarac, FL
• Plano, TX
• Denver, CO

Please view this video for a Day in the Life at an HCA Patient Logistics Center

HCA Transfer Center

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual. - Dr. Thomas Frist, Sr., HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.